Skip to main content
S J Labro
S J Labro
Participant
May 26, 2023
Answered

Photoshop force closes after launch

  • May 26, 2023
  • 6 replies
  • 1038 views

I'm using Windows 11 and have updated to the latest Photoshop version.

Regardless of using "run as admin" or the usual application opening. Photoshop seems to show the loading screen and then close.

 

I tried uninstalling and reinstalling; using a different version or restarting the computer before using Photoshop. This issue still persists.

    This topic has been closed for replies.
    Correct answer Kevin Stohlmeyer

    Hi @S J Labro you do not have enough HD space to launch Photoshop. You need to free up more space (50-100 GB) to effectively run with a scratch disk.

    6 replies

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    May 26, 2023

    Hi @S J Labro you will inevitably have the issue come up again as you use up your C: drive space. The cleaner tool removed enough cache, etc to allow you to open but this is temporary.

    You need to go to Preferences/Scratch Disk and make sure you have a drive designated with the proper free space for PS to continute to run.

      S J Labro
      S J LabroAuthor
      Participant
      May 26, 2023

      @Ged_Traynor
      The Adobe Cleaner Tool worked and I can access Photoshop once again.
      I'll keep you posted if this issue happens again in the next few weeks.
      https://drive.google.com/file/d/1srw0N3L2v3EBWbZAMr5BtJiybrHwcnhG/view?usp=share_link 

      Thank you @Kevin Stohlmeyer @Ged_Traynor for your help

        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity ExpertCorrect answer
        Community Expert
        May 26, 2023

        Hi @S J Labro you do not have enough HD space to launch Photoshop. You need to free up more space (50-100 GB) to effectively run with a scratch disk.

          S J Labro
          S J LabroAuthor
          Participant
          May 26, 2023

          My C: drive has 28.3 GB out of 236GG (PCS PCle M.2 SSD)

          Kevin Stohlmeyer
          Community Expert
          Kevin StohlmeyerCommunity Expert
          Community Expert
          May 26, 2023

          Hi @S J Labro how much free HD space do you currently have on your C: drive?

          Ged_Traynor
          Community Expert
          Ged_TraynorCommunity Expert
          Community Expert
          May 26, 2023

          @S J Labro try manually resetting your Photoshop preferences
          https://helpx.adobe.com/ie/photoshop/using/preferences.html#Manually
          Remember to backup your settings before doing the preference reset
          https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

          If that doesn't help try using the Adobe Cleaner Tool

           

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices