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Participant
May 14, 2024
Question

Photoshop freeze when usin Raw edit

  • May 14, 2024
  • 2 replies
  • 181 views

Photoshop 25.7.0 version freeze when I try to work with a a RAW picture. 

My CPU is new as well as my motherboard and my RAM is 32 GB/DDR5.

My video card is an NVIDIA TRX3070 Ti

How I can fix the problem.

 

 

This topic has been closed for replies.

2 replies

Bojan Živković11378569
Community Expert
Community Expert
May 15, 2024

Having a processor with an integrated GPU can also be problematic. Please post the Help > System Info as previously requested.

JuanJCLAuthor
Participant
May 15, 2024

Hi Boyan, here we go the Sys Info:

OS Name Microsoft Windows 11 Pro
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name ME-PC
System Manufacturer ASUS
System Model System Product Name
System Type x64-based PC
System SKU SKU
Processor 12th Gen Intel(R) Core(TM) i7-12700K, 3600 Mhz, 12 Core(s), 20 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. 2103, 9/30/2022
SMBIOS Version 3.4
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product TUF GAMING Z690-PLUS WIFI
BaseBoard Version Rev 1.xx
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume4
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.2506"
User Name ME-PC\JJ Campos
Time Zone Central Daylight Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.7 GB
Available Physical Memory 20.2 GB
Total Virtual Memory 36.5 GB
Available Virtual Memory 21.0 GB
Page File Space 4.75 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support, DMA Protection, UEFI Code Readonly, SMM Security Mitigations 1.0, Mode Based Execution Control, APIC Virtualization
Virtualization-based security Services Configured Hypervisor enforced Code Integrity
Virtualization-based security Services Running Hypervisor enforced Code Integrity
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
A hypervisor has been detected. Features required for Hyper-V will not be displayed.

 

D Fosse
Community Expert
Community Expert
May 14, 2024

This is almost certainly a GPU issue. Please post Help > System Info so we can see your full GPU configuration.

 

Make sure you use the latest Studio driver for the RTX 3070 - not the Game Ready driver. When you install it, check "clean install" to remove all traces of the old driver.