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FletchMT
Participant
June 25, 2020
Question

Photoshop Freezes and Crashes usually while using Pen Tool in hi-res images.

  • June 25, 2020
  • 2 replies
  • 1265 views

Photoshop freezes often when I'm trying to pan in images that are around 5400px x 5400px - typically I'm drawing with the pen tool when this happens. It happens most often when I'm panning using my Huion H640P drawing tablet. However, it also often crashes just zooming in and out using the scroll wheel on my mouse.

 

Updated to Photoshop 21.2, but freezes and crashes started in the previous version.

 

I haven't had Photoshop freeze or crash on me in years - so this is strange and frustrating. (Sure there was an occasional rare exception.)

 

I have a pretty nice machine.

Intel Core i7 9th Gen 9750H (2.60 GHz)

NVIDIA GeForce RTX 2060 6GB VRAM

16 GB RAM

512 GB NVMe SSD Windows 10 Home 64-bit Laptop

 

 

 

I have tried these settings - Advanced and Basic for Graphics Processor.

 

 

 

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    2 replies

    A
    andreia fernandb33139968
    Participant
    December 10, 2020

    same problem here!

     

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    June 25, 2020

    Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

      F
      FletchMTAuthor
      Participant
      June 28, 2020

      Thank you for your reply.

      I just tried this and it still freezes.

       

      It freezes most often when I try to "flick-pan" the view using my pen tablet while drawing a path with the Pen Tool.

       

      When the screen freezes - it's just the view of the file I'm editing in photoshop. I'm able to save and close the file and when I open, I can still work on the path. However, if I keep attempting to zoom or pan after the view freezes, then it will eventually freeze photoshop completely and / or crash and close photoshop without being able to save or recover the file.

       

      P
      Pascal5E13
      Participant
      October 26, 2020

      Hi, I have the same problem , did anyone found a solution ? I have to close my work every 5 mn to re open it right after that's massively bothering ^^

      Thanks

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