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doodLeZ
doodLeZ
Participant
April 28, 2022
Question

Photoshop freezes and stops to work

  • April 28, 2022
  • 3 replies
  • 219 views

I'm at my wit's end with this one. Shortly after starting the work, Photoshop simply freezes with a cursor of the current tool and completely stops to work, and the only solution is to close it down with Task Manager. Btw, Task Manager also shows that its CPU drops to zero. I've tried everything: updating GPU drivers, reinstall, update the software itself, tweaking something inside the app. Nothing seems to work. Please, help

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3 replies

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
April 29, 2022

Hi @Sue K2126 , sorry to hear you are seeing freezes and crashes.

 

I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

If you roll back to the previous build, do the issues still persist?

 

Thank you,

S
Sue K2126
Participant
April 29, 2022

Agreed! This update has made the software unusable. It freezes and crashes randomly even doing the most mundane tasks like adding simple text. Please fiz asap - I have time sensitive work to complete and I can't get anything done - I turned off auto updates. lesson learned for sure!

J
J453
Legend
April 28, 2022

Go to Preferences > Tools... and uncheck "Enable Flick Panning" and "Animated Zoom". Does the problem go away?

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