Skip to main content
Participating Frequently
December 25, 2017
Answered

Photoshop freezing after simple task

  • December 25, 2017
  • 1 reply
  • 378 views

I had to install CC 2017 on a PC with a brand new install of Windows 10.  Everything looks fine, but after I resize a .jpg file, the cursor turns into a circle with moving dots, and the program hangs.

I've done this procedure before with zero incident.  Is there something wrong I did with the install?  Any explanation or fix would be appreciated.  Thanks.

    This topic has been closed for replies.
    Correct answer Trevor.Dennis

    Can you open Photoshop, and go Help > System Info > Copy and paste to this thread please?  But you could also make absolutely sure that your video card driver is up to date.  This is especially true after a clean Windows install, as you likely now have generic Microsoft GPU drivers.  You need to go to the card makers site, and download and install the driver for Windows 10.  If you are not clear about this, paste system info and we'll try and help

    1 reply

    Trevor.Dennis
    Community Expert
    Trevor.DennisCommunity ExpertCorrect answer
    Community Expert
    December 25, 2017

    Can you open Photoshop, and go Help > System Info > Copy and paste to this thread please?  But you could also make absolutely sure that your video card driver is up to date.  This is especially true after a clean Windows install, as you likely now have generic Microsoft GPU drivers.  You need to go to the card makers site, and download and install the driver for Windows 10.  If you are not clear about this, paste system info and we'll try and help

    Participating Frequently
    December 25, 2017

    You are probably 100% right.  I am going to find and install the drivers unique to this PC.  If that doesn't work, I'll paste in the results.  Thank you for your help and I'll be in touch soon.

    Participating Frequently
    December 25, 2017

    That was it.  Installed the drivers for the graphics card, and everything is great now.  Thanks for the fast and correct advice.