Photoshop Freezing if i navigate away from it.

Question

Hey guys,

I'm using photoshop 2021 and have recently come across a strange issue, i can open photoshop up and use it fine but as soon as I do anything to navigate away from the software, like click on an open browser window, folder or even open the start menu photoshop freezes and stays that way until I force it closed.

Ive followed al the usual solutions, returned the software back to factory defaults, removed all external plugins, ive even completely reformatted my pc and updated all hardware and software drivers.

I'm at the end of my rope and in dire need for this to be something i can fix as i'm a game development student and need to use photoshop to complete my work.

any advice would be much appreciated.

Thanks

Tarun Saini · Answer

Hi there,

We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're on? Since when have you been seeing this issue? Please go to the Photoshop > Help > System Info, copy the info & paste it here.

Try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

You may also check this link and see if that helps: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

Regards,

Tarun

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