Skip to main content
Participant
May 19, 2023
Answered

Photoshop generates white screens and image corruption when working with clipboards

  • May 19, 2023
  • 1 reply
  • 1465 views

Hello, I have a problem in photoshop that generates white squares when working with images inside a clipboard. These white pixels appear when transforming layers, moving layers or using brush. In some moments it also occurred that the image is corrupted. When the image corrupts inside photoshop I found how to escape the error. I need to go back in a process (ctrl + z) and convert the image into a smartobject, doing this process I can transform the image without it being corrupted.
This happened on two different computers, one with a 64 GB Ryzen 9 processor, with M.2 SSD and Raedeon RX5600 XT graphics card, and another with 44 GB Xeon processor, also with M.2 SSD, without graphics card, both computers running Windows 10 operating.
I also have problems with some videos within After Effects, in some cases there are glitches on the video screen.
I've already tried removing the ram memory and working only with a pendrive, working directly inside an external HD, removing the video card.
But unfortunately nothing was possible to fix this error.
Attached print and video of the bug.
I can't find anything similar on the internet and I can only ask for help in the community.
Thank you very much in advance.

This topic has been closed for replies.
Correct answer Kevin Stohlmeyer

If neither option resolves and you mentioned issues in AE as well, please go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data. 

1 reply

Kevin Stohlmeyer
Community Expert
Community Expert
May 19, 2023

HI @Informatica29513296qdu1 Go to Photoshop Preferences/Technology Preview and check “Disable Native Canvas”. Restart PS.

If that does not resolve, go back to Preferences/Tech Preview and check “Use Older GPU Mode (2016)”. Quit and relaunch PS.

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity ExpertCorrect answer
Community Expert
May 19, 2023

If neither option resolves and you mentioned issues in AE as well, please go to Photoshop Help Menu/System Info and copy/paste details in a reply. Post only once as the system takes time to process the large amount of data.