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maxt78871096
Participating Frequently
May 22, 2020
Question

Photoshop gets stuck on color correction tools

  • May 22, 2020
  • 5 replies
  • 1971 views

When using color correction tools such as color balance or hue - the window of such tool stops performing and the buttons of either "cancel" or 'ok" stop working, hence leaving you stuck in limbo and with no other choice than force quitting the application.

    This topic has been closed for replies.

    5 replies

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    July 23, 2020

    Hello, update to 21.2.1, as color correct hangs are listed for 21.2, and seem to be related to buildup: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

    please report if it helped.

    R
    rynnus
    Participant
    May 24, 2020

    Same issue! Dissable rulers helped tho. 

      fpolak
      fpolak
      Participant
      May 23, 2020

      Exactly the same issue here, terrible error... 

        PECourtejoie
        Community Expert
        PECourtejoieCommunity Expert
        Community Expert
        May 22, 2020

        Hello, 

        The team has been able to reproduce the freeze and the engineering team is currently investigating a fix.
         
        Current workarounds that they’re aware of:
        • Disable Rulers (CMD+R on Mac, Ctrl+R on Win), or by going to the View menu.
        • Or move the Adjustment dialog outside of Photoshop’s workspace/interface before touching any sliders.
          M
          maxt78871096Author
          Participating Frequently
          May 22, 2020

          Thank you for such a fast answer. I reset the preferences via Preferences / General / Reset Preferences on quit. So far the issue has not resurfaced - except when rules are enabled the sliders malcfuntion.

          PECourtejoie
          Community Expert
          PECourtejoieCommunity Expert
          Community Expert
          May 22, 2020

          Hi, please post the contents of help>system info, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

           

          Also, you could try to copy Photoshop's preferences, as explained here: https://blogs.adobe.com/jkost/2012/10/video-tutorial-how-to-reset-photoshop-cs6s-preferences-file.html in case the Ps team needs to take a look at them.

          M
          maxt78871096Author
          Participating Frequently
          May 29, 2020

          ok

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