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Participating Frequently
May 22, 2020
Question

Photoshop gets stuck on color correction tools

  • May 22, 2020
  • 5 replies
  • 1971 views

When using color correction tools such as color balance or hue - the window of such tool stops performing and the buttons of either "cancel" or 'ok" stop working, hence leaving you stuck in limbo and with no other choice than force quitting the application.

This topic has been closed for replies.

5 replies

PECourtejoie
Community Expert
Community Expert
July 23, 2020

Hello, update to 21.2.1, as color correct hangs are listed for 21.2, and seem to be related to buildup: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

please report if it helped.

Participant
May 24, 2020

Same issue! Dissable rulers helped tho. 

fpolak
Participant
May 23, 2020

Exactly the same issue here, terrible error... 

PECourtejoie
Community Expert
Community Expert
May 22, 2020

Hello, 

The team has been able to reproduce the freeze and the engineering team is currently investigating a fix.
 
Current workarounds that they’re aware of:
  • Disable Rulers (CMD+R on Mac, Ctrl+R on Win), or by going to the View menu.
  • Or move the Adjustment dialog outside of Photoshop’s workspace/interface before touching any sliders.
Participating Frequently
May 22, 2020

Thank you for such a fast answer. I reset the preferences via Preferences / General / Reset Preferences on quit. So far the issue has not resurfaced - except when rules are enabled the sliders malcfuntion.

PECourtejoie
Community Expert
Community Expert
May 22, 2020

Hi, please post the contents of help>system info, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

 

Also, you could try to copy Photoshop's preferences, as explained here: https://blogs.adobe.com/jkost/2012/10/video-tutorial-how-to-reset-photoshop-cs6s-preferences-file.html in case the Ps team needs to take a look at them.

Participating Frequently
May 29, 2020

ok