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Participant
February 23, 2022
Question

Photoshop Graphics Card causing Crashes

  • February 23, 2022
  • 2 replies
  • 549 views
Photoshop doesn't seem to like my graphics card even though it IS compatible. It regularly freezes (especially while using the hand tool) and all I can do is save and quit, all tools lock up. All software and drivers are up to date and performance settings are fine. The only way to stop the crashes is to disable "Use Graphics Card" but I use those features (like the Rotate tool) so that's no solution.
I've read online that Photoshop doesn't like multiple graphics cards (the CPU has onboard graphics as well) but it's not being told to use anything but the GPU in Windows graphics settings, so I'm at a loss. Any thoughts?
Spec:
System: HP Omen 15 laptop (2020)
Software: Photoshop 23.2
OS: Windows 11 (happened in 10 as well)
Processor: AMD Ryzen 7 4800H with Radeon Graphics
Graphics: GTX 1660 Ti (happens with both Game and Studio drivers)
Memory: 32GB RAM
Storage: 500GB & 1TB M.2 nVme SSD's
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2 replies

Gixxxa75
Inspiring
February 23, 2022

Your not alone. https://community.adobe.com/t5/photoshop-ecosystem-discussions/bug-photoshop-not-responding/m-p/12747960#M622780 Try setting the Cache levels to 8 in the photoshop performance preferances, mines been better since doing that with all latest updates from Nvidia, windows and Adobe.

Gixxxa75
Inspiring
February 26, 2022

Ignore the Cache thing, problem came back. Got a week or so out of working better though.

D Fosse
Community Expert
Community Expert
February 23, 2022

If it has dual GPUs you need to disable one of them (regardless of where it says it will be used).

 

See section 7 and 8 here:https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html