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MrConnor
Participating Frequently
June 1, 2020
Frage

Photoshop hangs aftfer closing file

  • June 1, 2020
  • 3 Antworten
  • 3708 Ansichten

Hi,

 

Noticed an issue with the latest PS. If I close a file, no matter how small it is, PS hangs/freezes for a few seconds once I close it. It's not a major issue, but it never used to be there so it's annoying.

 

This happens if you have multiple files, or even just one.

 

Anyone else had this, and any pointers on resolving?

 

Thanks

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    3 Antworten

    D
    defaultoaxc5c9dk47g
    Participant
    July 5, 2021

    After searching a lot, I found this topic that gave me an orientation to solve, thank you very much!
    Just sharing my experience, after uninstalling FontBase it still kept crashing, and there was nothing in the CEP folder.
    The solution was to use the Windows search, and search for "fontbase" in the "AppData" and "Program Files" folders, so I was able to find all the files that were still left from FontBase and solve the problem.

    B
    Bartattack
    Participating Frequently
    February 28, 2021

    Wow... I had the excact same problem... closing a file would always hang photoshop for a few seconds.. drove me nuts.
    I wasn't even using fontbase anymore but the plugin was still in the adobe folder. I deleted it and the problem was solved!
    Thanks.

    Akash Sharma
    Akash Sharma
    Legend
    June 2, 2020

    Hi there,

     

    Sorry that Photoshop is freezing while closing a file.

     

    Which version of Photoshop are you using and on which operating system?

    Could you please checkout the steps below:

     

    • Turn on the Legacy Compositing option in Performance preferences. Choose Edit > Preferences > Performance (Windows) or Photoshop > Preferences > Performance (macOS). Select Legacy Compositing. Quit and relaunch Photoshop.

     

     

    • Reset the app preferences for Photoshop:
      To restore preferences quickly using a keyboard shortcut: Press and hold Alt+Control+Shift as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.
      Also, make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. See https://helpx.adobe.com/photoshop/using/preset-migration.html 


    Let us know how it goes.

     

    Thanks,

    Akash

    balázsh78621158
    balázsh78621158
    Participating Frequently
    August 28, 2020

    Dear Akash, 

     

    I'm experiencing the same issue that MrConnor described. Every time I'm closing a file of any size, Photoshops just hangs and doesn't respond for a few seconds before it goes back to normal. The delay is quite annoying, especially when I'm trying to close several files in a row. I have a desktop and a laptop with Photoshop installed, both have this issue for a few weeks now. I tried the steps you described in your reply, but it just didn't help.

    One thing worth mentioning may be that I have also a custom action that crops a file to a specific size, saves it and then closes it. The issue doesn't ever occur when I use this action, only if I close files manually by pressing CTRL+W or using the File > Close command. I also noticed that the problem only happens with opened files. If I create a new file I can save and close it just fine, without the freeze. But when I open it again and try to close it the freeze persists.

     

    Do you have any other possible solution? Thank you in advance for your kind help!

    Balazs

    A
    artebbb
    Participating Frequently
    September 24, 2020

    Same problem.

     

    Since version 21 of Photoshop, the hangs occurs when closing a file that already exists on the hard disk. I have Windows 10, two SSDs with enough space for cache and storage, Nvidia Geforce GTX 1070 latest version of the driver, all optimized according to Adobe guides, etc.

     

    Any solution?

     

    Thanks, Alberto

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