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A
agnieszkaj11973164
Participating Frequently
November 9, 2020
Question

Photoshop hangs and does not refresh when retouching photos.

  • November 9, 2020
  • 3 replies
  • 462 views

When I retouch the photo with a high zoom and use the paw tool, the program hangs, the image doesn't refresh and I have to restart the file. It happens very often, even every few minutes.

 

It works on the latest version of the program, but there were also such problems with the older ones. Works on Windows. Of course, I have up-to-date graphic card drivers.

 

I am asking for help because I think I will go crazy.

This topic has been closed for replies.

3 replies

Lanceloth
Lanceloth
Participant
November 16, 2020

Hi. I was having the exact same problem, now with the lastest update to photoshop it won't even recognize my 980ti, i can't use any GPU acceleration. I tried every solution i could find. I'm now switching back to photoshop 2020, but i'm paying for what? With every update problems seem to get worse, i hope you guys at adobe are still able to deliver some quality and stability instead of focusing on facial expressions fiters to play with. 

KFF_sv
KFF_sv
Participating Frequently
November 9, 2020

Hello

I have the same problem, no refresh when i compose or use layer effects. MUCH WORSE IS the Photoshop Comp can not be saved.
When close PS via taskmanager there is no recovery file either.

Please fix!!!

 

Systeminfo:

WORKSTATION

Microsoft Windows 10 Pro

Version 10.0.19041 Build 19041

Prozessor Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz

NVIDIA Quadro P2000 ; Driverversion 443.36

Photoshop V 22.0

    A
    agnieszkaj11973164Author
    Participating Frequently
    November 9, 2020

    Hey, turn off the GPU in the performance options that should help. It's not the best solution, but at least you can work somehow.

    KFF_sv
    KFF_sv
    Participating Frequently
    November 9, 2020

    I turn off GPU either but i change nothing. Still have the problem that Ps hang up and can not save my Ps file.

    I switched to the older Version of PS and now all is fine.

    nikunj.m
    nikunj.m
    Legend
    November 9, 2020

    Hi,

     

    We're sorry about the trouble with Photoshop. Would you mind sharing the exact version of Photoshop you are using? Which graphics card do you have on the computer? Please ensure you have all available Windows updates installed on the computer.

     

    You can try to disable the Graphics card from Photoshop by going to the Preferences, then Performance. Once done, quit & relaunch Photoshop to check if it helps. If it does, please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

     

    Let us know how it goes!

    Regards,

    Nikunj

    A
    agnieszkaj11973164Author
    Participating Frequently
    November 9, 2020

    Hi, 

     

    Adobe Photoshop: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63 x64

    Graphics Card: GeForce GTX 980Ti - i have up to date drivers

    I am sure I have all the drivers up to date.

     

    Tried to disable the Graphics card from Photoshop and itd WORKS!!!! 

    But refreshing is terrible.

     

    Regards.

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