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davidp75469228
Participant
November 27, 2018
Question

Photoshop has become a nightmare in my class

  • November 27, 2018
  • 7 replies
  • 644 views

Last year my 7th and 8th graders used Photoshop 2017 without any problems.  Unfortunately my computer guys deleted that version of Photoshop and loaded Photoshop 2018 onto my student PCs.  We started the Photoshop lessons three weeks ago and we have not yet finished the first one-day lesson.  Our experience with Photoshop 2018 was plagued with constant memory errors; errors we never experienced with Photoshop 2017 last year.  Some students received memory errors when they tried to open Photoshop, some had errors when they tried to use the paintbrush, or other tool, and some students had errors when they tried to save their final drawing.  Oh yes, we also had errors importing a picture of a leaf (jpg format) that we used last year.  This error has occurred with a lot of jpg pictures my students have tried.

Last weekend my IT guru reloaded Photoshop 2017.  What changed in Photoshop 2017 over the year.  My students had no problems with the version of Photoshop loaded around January of 2017.  Today my students were excited to be able to use the same product we used last year (or we thought we used last year).  Once again many of my students were plagued with memory errors and with being unable to import the starting picture.  I was able to change the baseline picture but I cannot seem to get around the memory errors.

    This topic has been closed for replies.

    7 replies

    Legend
    November 28, 2018

    My guess: you have Windows 10.  A recent update causes memory errors in all the old versions of Photoshop.

    Trevor.Dennis
    Community Expert
    Community Expert
    November 27, 2018

    I'm thinking we need to know what operating system these computers are using?  If they are Macs using Mojave, for instance, that could be part of the problem.  Otherwise davidp75469228 if you give us specifics, there's a good chance we can help you fix your problem.

    andreamaestri
    Participating Frequently
    November 27, 2018

    Hi! Seems like you describing some lack of memory in your PCs, so that might Photoshop might not be working good. Ask to your IT department if they are imposing some memory/storage management limitation. It might be useful give Photoshop a special folder where you students can save their work.

    D Fosse
    Community Expert
    Community Expert
    November 27, 2018

    David - as per davescm's request in post #2, you need to provide the exact error message. Nobody here can help you until you do.

    Derek Cross
    Community Expert
    Community Expert
    November 27, 2018

    Reset your Photoshop Preferences, which you can do under the General tab in Photoshop Preferences.

    If that doesn't solve the issue come back here for more suggestions.

    davidp75469228
    Participant
    November 27, 2018

    We also tried the Edit > Purge > All recommendation in another post and it does not work

    JJMack
    Community Expert
    Community Expert
    November 27, 2018

    You need to help us help you with each of your problems.

    Supply pertinent information for quicker answers

    • The more information you supply about your situation, the better equipped other community members will be to answer. Consider including the following in your question:
    • Adobe product and version number
    • Operating system and version number
    • The full text of any error message(s)
    • What you were doing when the problem occurred
    • Screenshots of the problem
    • Computer hardware, such as CPU; GPU; amount of RAM;
    • Crash reports, etc
    JJMack
    davidp75469228
    Participant
    November 27, 2018

    correction - Last year Photoshop 2017 was loaded in the Fall of 2017

    davescm
    Community Expert
    Community Expert
    November 27, 2018

    Can you explain what you mean by memory errors? What exact error messages are you getting?

    Dave