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T
Todd5E5C
Participant
April 26, 2021
Question

Photoshop has encountered a problem and needs to close

  • April 26, 2021
  • 1 reply
  • 1212 views

I have a user as soon as you open Photoshop you gett the attached error.

Both Photoshop and Creatvie Cloud have been uninstalled and reinstalled and I used the Remover tool.

I decided to install the application on my PC and got the same error.  I am unable to send or view the report as it's frozen. Only option I can use is the task manager to End Task on Photoshop.

Both latest version of Creative Cloud 5.4.3.544 and Photoshop 22.3.1

Intel Core -15-8350U 

8 gigs of ram

64 bit OS

 

    1 reply

    haroonx20
    haroonx20
    Participant
    August 25, 2021

    NO ONE IS THERE TO HELP!!! I am paying a monthly subscription of Adobe Creative Cloud and all I am seeing is this nonsense message each time!!! Adobe is just concerned with their payment and not to help! I was using Photoshop CS6 and it was working fine not CC is not opening a single file!!!

      PECourtejoie
      Community Expert
      PECourtejoieCommunity Expert
      Community Expert
      August 25, 2021

      Hello, can you share your system information?

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