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bradp42653621
bradp42653621
Participant
November 14, 2019
Question

Photoshop has encountered a problem with the display driver, and has temporarily disabled enhancemen

  • November 14, 2019
  • 1 reply
  • 518 views
Cannot open any graphics related products in the Adobe Creative Cloud (photoshop, illustrate, fuse, character animator). The only software that runs is Acrobat Pro. With Photoshop I get a message that says "Photoshop has encountered a problem with the display driver, and has temporarily disabled enhancements which use the graphics hardware." I am on a new Macbook Pro
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1 reply

nikunj.m
nikunj.m
Legend
November 14, 2019

Hi there,

 

The message that you are getting means that the Graphic Drivers for the Graphics card you have on the computer are either out dated or not compatible with Photoshop.

 

Since you are using a Mac, would you mind checking if there are any updates available for the macOS since the Graphic Drivers are installed with the macOS updates and not independently. You can also check the article linked below.

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

 

Regards,

Nikunj

bradp42653621
bradp42653621Author
Participant
November 14, 2019

Thanks Nikunj. I am all up to date with Mojave 10.14.6.  I can't figure out why i can't run these programs on my Mac - seesm perfectyl capable! Specs are as follows:

 

MacBook Pro (15-inch, 2019)

Hardware Overview:

  Model Name: MacBook Pro

  Processor Name: Intel Core i9

  Processor Speed: 2.4 GHz

  Number of Processors: 1

  Total Number of Cores: 8

  L2 Cache (per Core): 256 KB

  L3 Cache: 16 MB

  Hyper-Threading Technology: Enabled

  Memory: 16 GB

 

Intel UHD Graphics 630:

  Chipset Model: Intel UHD Graphics 630

  Type: GPU

  Bus: Built-In

  VRAM (Dynamic, Max): 1536 MB

  Vendor: Intel

  Device ID: 0x3e9b

  Revision ID: 0x0002

  Automatic Graphics Switching: Supported

  gMux Version: 5.0.0

  Metal: Supported, feature set macOS GPUFamily2 v1

 

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