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Participant
March 23, 2021
Question

Photoshop image not displaying correctly, only a section appears

  • March 23, 2021
  • 1 reply
  • 1114 views

When I open any file in Photoshop I can't see it properly, if I scroll up and down the image only a section of the images is shown the rest is black. If I zoom in and out the image doesnt appear either! 

 

I have done the latest update to make sure that wasnt the problem and definitely not the files. 

 

Any ideas? 

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1 reply

AxelMatt
Community Expert
Community Expert
March 23, 2021

In the first step I would reset the Photoahop preferences -> Preferences in Photoshop (adobe.com)

If this doesn't help try to deactivate the GPU support -> Go to Photoshop's Preferences > Performance and uncheck Use Graphics Processor and restart Photoshop.

 

If this also doesn't help, please give us more informations including the following :

Adobe product and version number

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The full text of any error message (s)

What you were doing when the problem occurred

Screenshots of the problem and/or error messages

Computer hardware, such as CPU; GPU; the amount of RAM; etc

 

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 5 - Topaz Photo