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davidf52677351
Participant
September 5, 2018
Question

Photoshop is crashing

  • September 5, 2018
  • 1 reply
  • 500 views

Photoshop crashes and completely shuts down every time I try and edit photographs. I don't know if this is related, but this problem just started yesterday after my computer did a Windows update. It doesn't matter what photograph I use. I uninstalled Photoshop and re-installed it and the problem still persists.

Any suggestions?

    This topic has been closed for replies.

    1 reply

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    September 5, 2018

    If windows reliability history viewers has Photoshop crashes pleas post details here

    JJMack
    D
    davidf52677351Author
    Participant
    September 5, 2018

    Description

    Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

    Problem signature

    Problem Event Name: APPCRASH

    Application Name: Photoshop.exe

    Application Version: 19.1.5.61161

    Application Timestamp: 5b14ec8f

    Fault Module Name: igd12umd64.dll

    Fault Module Version: 23.20.16.4927

    Fault Module Timestamp: 5a67b18e

    Exception Code: c0000005

    Exception Offset: 00000000000ad260

    OS Version: 10.0.17134.2.0.0.768.101

    Locale ID: 1033

    Additional Information 1: e74e

    Additional Information 2: e74e4cef0d0ea75f3ff8364411e67738

    Additional Information 3: c8c8

    Additional Information 4: c8c869f1d1b5ab72d356ea1b92e1415e

    Extra information about the problem

    Bucket ID: 50ba89073aa935595b00ec9814dda16d (1945815176953307501)

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    September 6, 2018

    Can you provide more information about your system\.  What is failing is the Intel  HD Graphic device driver.  Often these days Laptops have Intel HD Graphics built into their Processors and also have a more Powerful  Graphics adapter with a GPU in their Hardware configuration.  Photoshop  has problems when machine have two different GPU enabled for use.   If this is the case there may be a utility like a Nvidia control panel that you can use to set Photoshop prefer to use the nvidia GPU not both or the Intel GPU.

    If the Intel HD graphics is the only graphics you have make sure you have the latest HD device driver installed you you HD graphics model.

    JJMack
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