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Photoshop is crashing at print request - Sept 2025

Forum|Forum|5 months ago
September 4, 2025
5 replies
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I tried resetting preferences -did not work. I have the latest version of photoshop.

Windows

Correct answer pamhaus

Yes, my issue has resolved. The issue was related to an upgrade. However, my Creative Suite info told me that I was upgraded so I didn't think that was the problem. But I kept poking around and found another way to upgrade and it worked. I wish I could remember what I did. One thing to look at is when your program opens, does it say 2024 or 2025?

Creative Suite told me my Photoshop, Illustrator, and InDesign all had the latest updates. Except they didn't. I manually updated each and resolved the problem. I hope this helps you, too.

T

Tokidokin

Participant

Me too. Upgraded my Photoshop... And it is crashing at print request after I push OK to print...
Very sad. Did you resolve your problem?

P

pamhausCorrect answer

Participant

Yes, my issue has resolved. The issue was related to an upgrade. However, my Creative Suite info told me that I was upgraded so I didn't think that was the problem. But I kept poking around and found another way to upgrade and it worked. I wish I could remember what I did. One thing to look at is when your program opens, does it say 2024 or 2025?

Creative Suite told me my Photoshop, Illustrator, and InDesign all had the latest updates. Except they didn't. I manually updated each and resolved the problem. I hope this helps you, too.

NB, colourmanagement

Community Expert

@janet_1300 see my other post for printer specific advice please. -

However, if you feel the need to reset Photoshop's preferences again (in this case it may not help, though, as @Kevin Stohlmeyer explained - but here's how to do ot thoroughly:

Thorough reset of Photoshop preferences?

(read this entire text before acting please)

Unexpected behaviour of Photoshop may indicate damaged preferences, which are saved when Photoshop closes.. Restoring preferences to their default settings is a good idea when trying to troubleshoot unexpected behaviours in Photoshop.

When preferences become corrupt, then various issues can occur.

Here’s some info from Adobe about preferences:

Learn how to access and modify Photoshop preferences and customise according to your frequent workflows

https://helpx.adobe.com/photoshop/using/preferences.html#reset_preferences

According to Adobe, manually removing preferences files is the most complete method for restoring Photoshop to its default state. This method ensures that all preferences and any user presets which may be causing a problem are not loaded. More here: https://helpx.adobe.com/photoshop/using/preferences.html#Manually

The process:

Quit Photoshop.
Navigate to Photoshop's Preferences folder.
macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

Note: The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see How to access hidden user library files.
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a backup of your settings
Open Photoshop.
New preferences files will be created in the original location.

You may want to back up your settings and custom presets, brushes & actions before restoring Photoshop's preferences.

Here is general info about that: https://helpx.adobe.com/photoshop/using/preferences.html#BackupPhotoshoppreferences

And here’s an Adobe Quick Tips link as an aid to overall understanding

https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-how-to-reset-photoshop-preferences/td-p/12502668

Thanks to Digitaldog for this quick and simple method:

Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (macOS) immediately after launching Photoshop. You will be prompted to delete the current settings.

You can also reset preferences on quit, if Photoshop is running, by going into General Preferences>General>Reset on Quit.

This action only affects the items found in the preferences dialog box. Numerous program settings are stored in the Adobe Photoshop Preferences file, including general display options, file-saving options, performance options, cursor options, transparency options, type options, and options for plug‑ins and scratch disks. Brushes (and lots of other settings) are not affected by the above instructions for deleting preferences.

You may wish to make a screen capture of the settings in the Preferences dialog to reset them prior to deleting this file.

Before you reset your preferences, in case of future issues, I suggest you make a backup copy as Adobe may need one to check problematic preferences.

Quit Photoshop.
Go to Photoshop's Preferences folder

Preferences file locations: https://helpx.adobe.com/photoshop/kb/preference-file-names-locations-photoshop.html\

[on MacOS see: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

Note for those on macOS: - Be aware that the user Library folder is hidden by default on macOS. More on that here:

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

In the Finder, open the “Go” menu whilst holding down the Option (Alt) key.

"Library" will now appear in the list - below the current user's “home” directory. ]

Now you can drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe as a backup of your settings.

Note for macOS:

Preference preservation is affected by macOS permissions,

You’ll need to allow Photoshop ‘Full Disk Access’ in your Mac OS Preferences/Security and Privacy

If resetting preferences doesn't fix your issue:

Go to Preferences > Performance... and uncheck Multithreaded Compositing - and restart Photoshop.

Is Photoshop still hanging?

Go to Preferences > Performance... click Advanced Settings... and uncheck "GPU Compositing" - then restart Photoshop.

It may even be time to reinstall Photoshop.

It’s recommended that you use the Adobe CC cleaner tool to remove all traces first.

(See above about preserving preferences first, though! It’s worth preserving them unless they are corrupted.)

How and when to use the Creative Cloud Cleaner tool | Advanced steps

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Uninstall Photoshop BUT make sure to choose the option “Yes, remove app preference”.

Once that process finishes, start the installation process and look into the “Advanced Options”. Uncheck “Import previous settings and preferences” and choose to “Remove old versions”.

neil barstow - adobe forum volunteer,

colourmanagement consultant & co-author of 'getting colour right'

See my free articles on colour management

Help others by clicking "Correct Answer" if the question is answered.

Found the answer elsewhere? Share it here. "Upvote" is for useful posts

P

pamhaus

Participant

I'm having the same problem with any of the Adobe software programs, even Reader. My printer works fine from any other program but trying to print any sort of file from anything Adobe (which sadly includes any kind of PDF) the program crashes. I need to get this resolved due to a work deadline. I've updated my drivers, reset up everything I know to set up, tried holding the space bar when opening Print, etc. Pretty much everything you read about how to resolve the problem.

It started happening a couple of weeks ago but didn't register how severe the problem was until this week.

CMass

Community Manager

Hey @pamhaus,

It sounds like you might have been able to submit a crash report, is that correct? If so, can you private message me which email address you used? Here are more details on how to submit a crash report: https://adobe.ly/3VYFSk5

^CM

NB, colourmanagement

Community Expert

@janet_1300

take a look at the following article and check if that helps:
https://helpx.adobe.com/photoshop/using/printing-color-management-photoshop1.html

You may like to re-install the printer drivers to check if that makes a difference?

Here is some general Adobe [Mac and Win] info on printing problems,
https://helpx.adobe.com/photoshop/kb/troubleshoot-printing-problems.html
Simple reset for Photoshop printing: hold the space bar when you open the print window. It resets the print dialogs - deleting possibly corrupt print metadata in the file.

- - - - - - - -
If that doesn’t help -
Here is some troubleshooting advice:
https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

neil barstow - adobe forum volunteer,
colourmanagement consultant & co-author of 'getting colour right'
See my free articles on colour management
Help others by clicking "Correct Answer" if the question is answered.
Found the answer elsewhere? Share it here. "Upvote" is for useful posts