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Horus Ouroboros
Horus Ouroboros
Known Participant
September 12, 2022
Answered

Photoshop is unusable and crashes when opening brush panel

  • September 12, 2022
  • 4 replies
  • 1425 views

My PC is an HP OMEN 30L Desktop and there's no reason it should have "Not enough RAM" errors simply trying to enlarge an image by 1000 px and then crashing when opening the brush panel. It's absurd that every update it becomes unusable after hours and hours wasted getting the last version mostly usable. Or even after getting it working for the most part it becomes unusable again when restarting my PC. Never had any issues with Ps until the Creative Cloud era and having updates all the time. The video below shows what I'm dealing with. It's unacceptable.

 

This topic has been closed for replies.
Correct answer Jqqerry

That's Very Very Very weird................I saw your video just now.
Ofcourse, I saw your external program (lazy-for smoothing). But In my experience that cannot be a problem.
What's strange is that when the photoshop is loaded, it feels like freezing from the brush loading.
Do you have a lot of brush packs for your work? (Of course, in general cases, even if there are many brush packs, such problems should not occur.)
If you have a some brush pack, I think it would be good to delete it and try loading it. (But I think you have tried this too because you have already done the same thing as resetting the settings in your previous article.

And I searched your computer "HPOMEN 30L Desktop" and read all its specifications. Your computer is very good. That is why that should never happen. Because that's what happens when you try to run Photoshop 2022 on your old Intel Ivy Bridge CPU. Anyway, a solution that turns on or off an option now (for example, turning off native canvas or turning off the GPU) does nothing for you.

So, I'd like to suggest three things to you.
1. if you have some brush pack for your work, Delete it or move it to another location and try Photoshop again.
2. Press the window key and R to hit "cmd". And try typing     sfc /scannow      and enter.
3. Reinstall any version without 23.5, and not just delete PS. 
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Use this tool to cleanly erase Photoshop and install 2021 or 2020 instead of 2022.
(I personally recommend 2020. Especially 21.0.3 version)

Something is obviously wrong. It shouldn't be on your computer.
Please try it and let me know if there is any change.

4 replies

Horus Ouroboros
Horus OuroborosAuthor
Known Participant
September 13, 2022

I ran the sfc /scannow and there were corrupted files that were repaired and everything seems to be working correctly so far. I've never seen this suggested before that I can recall, and not sure why seeing as it solved the numerous issues I have been dealing with. I'm fairly knowledgeable about PCs, or at least I thought I was, having never heard of or used this fix before. I greatly appreciate the help. Thank you!

Horus Ouroboros
Horus OuroborosAuthor
Known Participant
September 13, 2022

I ran the sfc /scannow and there were corrupted files that were repaired and everything seems to be working correctly so far. I've never seen this suggested before that I can recall, and not sure why seeing as it solved the numerous issues I have been dealing with. I'm fairly knowledgeable about PCs, or at least I thought I was, having never heard of or used this fix before. I greatly appreciate the help. Thank you!

Jqqerry
JqqerryCorrect answer
Inspiring
September 12, 2022

That's Very Very Very weird................I saw your video just now.
Ofcourse, I saw your external program (lazy-for smoothing). But In my experience that cannot be a problem.
What's strange is that when the photoshop is loaded, it feels like freezing from the brush loading.
Do you have a lot of brush packs for your work? (Of course, in general cases, even if there are many brush packs, such problems should not occur.)
If you have a some brush pack, I think it would be good to delete it and try loading it. (But I think you have tried this too because you have already done the same thing as resetting the settings in your previous article.

And I searched your computer "HPOMEN 30L Desktop" and read all its specifications. Your computer is very good. That is why that should never happen. Because that's what happens when you try to run Photoshop 2022 on your old Intel Ivy Bridge CPU. Anyway, a solution that turns on or off an option now (for example, turning off native canvas or turning off the GPU) does nothing for you.

So, I'd like to suggest three things to you.
1. if you have some brush pack for your work, Delete it or move it to another location and try Photoshop again.
2. Press the window key and R to hit "cmd". And try typing     sfc /scannow      and enter.
3. Reinstall any version without 23.5, and not just delete PS. 
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Use this tool to cleanly erase Photoshop and install 2021 or 2020 instead of 2022.
(I personally recommend 2020. Especially 21.0.3 version)

Something is obviously wrong. It shouldn't be on your computer.
Please try it and let me know if there is any change.

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    September 12, 2022

    I've watched your video and there is definitely something strange in your installation particularly when task manager shows no sign of Photoshop, whilst Photoshop is running, then it appears.

     

    In your situation I would do the following (you may already have done some of these):

    a. Reset Preferences - to ensure the installation is back to standard set up. Preferences contain much more than the user set preferences and can become corrupt leading to strange behaviour and sometimes only showing up after an update.

    b. Hold the Shift key and start Photoshop and choose not to load 3rd party plug ins. Test again with no plug ins loaded

    c. With that strange Task Manager run sfc / scannow on the system disk and also Memtest86 just to check the system RAM

     

    Dave

     

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