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June 10, 2018
Question

Photoshop Keeps Crashing!! =(

  • June 10, 2018
  • 10 replies
  • 1911 views

Hi there everyone,

I'm not sure if anyone else is experiencing this, but Photoshop has crashed like 6 times now! Please help! I can't have this happen while working!

The only thing I found on this was to go to Preferences and uncheck Use Graphics Processor. I have done that and it's still crashing.

I'm using Windows 10 with Photoshop CC 2018.

Please ANY help (that actually works) you can give would be amazing!

Thanks a ton!

    This topic has been closed for replies.

    10 replies

    sarahr92872178
    sarahr92872178
    Participant
    September 9, 2018

    Same problem here - I have tried and tried uninstalling and reinstalling and each time I try to open Photoshop ig gives me this crash report - I am getting so frustrated with this now

    <?xml version="1.0"?>

    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

    <crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.6" build="20180808.r.398">

    <time year="2018" month="9" day="9" hour="20" minute="46" second="38"/>

    <user guid="0b442b86-ac05-4cd3-bb35-e580d14af25c"/>

    <system platform="Windows 10 Home Single Language" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-IN" oslanguage="en-IN" ram="16275" machine="Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz" model="Intel64 Family 6 Model 78 Stepping 3" cpuCount="4" cpuType="8664" cpuFreq="2400 MHz"/>

    <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFD288665A0">

    <backtrace crashedThread="0">

    <thread index="0">

    <stackStatement index="0" address="0x00007FFD288665A0" symbolname="EntryFM"/>

    <stackStatement index="1" address="0x00007FFD75C0CC43" symbolname="seh_filter_exe"/>

    <stackStatement index="2" address="0x00007FF7139D7E2D" symbolname="deepcut::PostProc"/>

    <stackStatement index="3" address="0x00007FFD6F9EC720" symbolname="_C_specific_handler"/>

    <stackStatement index="4" address="0x00007FFD7964ECED" symbolname="_chkstk"/>

    <stackStatement index="5" address="0x00007FFD795B6C86" symbolname="RtlWalkFrameChain"/>

    <stackStatement index="6" address="0x00007FFD7964DC1E" symbolname="KiUserExceptionDispatcher"/>

    <stackStatement index="7" address="0x00000000762321DE" symbolname="DrvPresentBuffers"/>

    <stackStatement index="8" address="0x00000000762321A6" symbolname="DrvPresentBuffers"/>

    <stackStatement index="9" address="0x000000007552FEDD" symbolname="DrvPresentBuffers"/>

    <stackStatement index="10" address="0x000000007609D271" symbolname="DrvPresentBuffers"/>

    <stackStatement index="11" address="0x000000007609D448" symbolname="DrvPresentBuffers"/>

    <stackStatement index="12" address="0x000000007609CE68" symbolname="DrvPresentBuffers"/>

    <stackStatement index="13" address="0x000000007540194B" symbolname="DrvSwapBuffers"/>

    <stackStatement index="14" address="0x0000000075400C77" symbolname="DrvValidateVersion"/>

    <stackStatement index="15" address="0x00007FFD401E6CFC" symbolname="wglSwapMultipleBuffers"/>

    <stackStatement index="16" address="0x00007FFD401E710D" symbolname="wglSwapMultipleBuffers"/>

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    <stackStatement index="37" address="0x00007FF713171828" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

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    <stackStatement index="40" address="0x00007FFD79621431" symbolname="RtlUserThreadStart"/>

    </thread>

    </backtrace>

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    <register name="RAX" value="0x00007FFD288665A0"/>

    <register name="RBX" value="0x0000000000000000"/>

    <register name="RCX" value="0x000000000000000B"/>

    <register name="RDX" value="0x0000013C8E038480"/>

    <register name="RSI" value="0x0000000000000000"/>

    <register name="RDI" value="0x0000013C88561B70"/>

    <register name="RSP" value="0x0000003942FE22F8"/>

    <register name="RBP" value="0x0000003942FE2390"/>

    <register name="RIP" value="0x00007FFD288665A0"/>

    <register name="EFL" value="0x0000000000010246"/>

    <register name="LastExceptionToRip" value="0x0000000000000000"/>

    <register name="LastExceptionFromRip" value="0x0000000000000000"/>

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    <binaryImage start="0x00007FFD243F0000" end="0x00007FFD24B9D000" path="adobe\ScriptingSupport.8li"/>

    <binaryImage start="0x00007FFD227B0000" end="0x00007FFD2293D000" path="adobe\Spaces.8li"/>

    <binaryImage start="0x00007FFD1C8A0000" end="0x00007FFD227A8000" path="adobe\libcef.dll"/>

    <binaryImage start="0x00007FFD76EF0000" end="0x00007FFD76EF8000" path="psapi.dll"/>

    <binaryImage start="0x00007FFD775D0000" end="0x00007FFD776BD000" path="comdlg32.dll"/>

    <binaryImage start="0x00007FFD75980000" end="0x00007FFD759D7000" path="wintrust.dll"/>

    <binaryImage start="0x00007FFD63880000" end="0x00007FFD638EB000" path="oleacc.dll"/>

    <binaryImage start="0x00007FFD73380000" end="0x00007FFD733A3000" path="winmm.dll"/>

    <binaryImage start="0x00007FFD745D0000" end="0x00007FFD745DC000" path="hid.dll"/>

    <binaryImage start="0x00007FFD5CBE0000" end="0x00007FFD5CBF9000" path="usp10.dll"/>

    <binaryImage start="0x00007FFD5CC30000" end="0x00007FFD5CC41000" path="credui.dll"/>

    <binaryImage start="0x00007FFD617C0000" end="0x00007FFD61856000" path="cryptui.dll"/>

    <binaryImage start="0x00007FFD753F0000" end="0x00007FFD75416000" path="ncrypt.dll"/>

    <binaryImage start="0x00007FFD647B0000" end="0x00007FFD647BC000" path="secur32.dll"/>

    <binaryImage start="0x00007FFD6E9C0000" end="0x00007FFD6EB88000" path="urlmon.dll"/>

    <binaryImage start="0x00007FFD71570000" end="0x00007FFD71583000" path="wtsapi32.dll"/>

    <binaryImage start="0x00007FFD37F70000" end="0x00007FFD38107000" path="d3d9.dll"/>

    <binaryImage start="0x00007FFD38A60000" end="0x00007FFD38A82000" path="dxva2.dll"/>

    <binaryImage start="0x00007FFD680B0000" end="0x00007FFD680CA000" path="dhcpcsvc.dll"/>

    <binaryImage start="0x00007FFD776C0000" end="0x00007FFD776C8000" path="nsi.dll"/>

    <binaryImage start="0x00007FFD70190000" end="0x00007FFD701F5000" path="wevtapi.dll"/>

    <binaryImage start="0x00007FFD72D80000" end="0x00007FFD72DAA000" path="WINMMBASE.dll"/>

    <binaryImage start="0x00007FFD68110000" end="0x00007FFD683B5000" path="iertutil.dll"/>

    <binaryImage start="0x00007FFD753B0000" end="0x00007FFD753E6000" path="ntasn1.dll"/>

    <binaryImage start="0x00007FFD29F10000" end="0x00007FFD29FA3000" path="adobe\chrome_elf.dll"/>

    <binaryImage start="0x00007FFD6E7B0000" end="0x00007FFD6E7C8000" path="samcli.dll"/>

    <binaryImage start="0x00007FFD74EA0000" end="0x00007FFD74EAE000" path="netutils.dll"/>

    <binaryImage start="0x00007FFD75330000" end="0x00007FFD75386000" path="winsta.dll"/>

    <binaryImage start="0x00007FFD1C7E0000" end="0x00007FFD1C89E000" path="adobe\updaternotifications.dll"/>

    <binaryImage start="0x00007FFD709C0000" end="0x00007FFD709D7000" path="wkscli.dll"/>

    <binaryImage start="0x00007FFD715C0000" end="0x00007FFD7167C000" path="taskschd.dll"/>

    <binaryImage start="0x00007FFD719E0000" end="0x00007FFD71A19000" path="xmllite.dll"/>

    <binaryImage start="0x00007FFD34360000" end="0x00007FFD343B3000" path="adobe\WinRTSupport.dll"/>

    <binaryImage start="0x00007FFD756D0000" end="0x00007FFD756F7000" path="devobj.dll"/>

    <binaryImage start="0x00007FFD39900000" end="0x00007FFD3993B000" path="rometadata.dll"/>

    <binaryImage start="0x00007FFD6EFF0000" end="0x00007FFD6F68B000" path="OneCoreUAPCommonProxyStub.dll"/>

    <binaryImage start="0x00007FFD48BC0000" end="0x00007FFD48C6B000" path="StructuredQuery.dll"/>

    <binaryImage start="0x00007FFD60420000" end="0x00007FFD60551000" path="Windows.StateRepositoryPS.dll"/>

    <binaryImage start="0x00007FFD3A2F0000" end="0x00007FFD3A3AD000" path="Windows.Storage.Search.dll"/>

    <binaryImage start="0x00007FFD725F0000" end="0x00007FFD72609000" path="nlaapi.dll"/>

    <binaryImage start="0x00007FFD680F0000" end="0x00007FFD68106000" path="dhcpcsvc6.DLL"/>

    <binaryImage start="0x00007FFD5BC30000" end="0x00007FFD5BD5C000" path="AudioSes.dll"/>

    <binaryImage start="0x00007FFD71D90000" end="0x00007FFD71D9A000" path="avrt.dll"/>

    <binaryImage start="0x00007FFD6B230000" end="0x00007FFD6B2A6000" path="MMDevAPI.dll"/>

    <binaryImage start="0x00007FFD67DB0000" end="0x00007FFD67E18000" path="wlanapi.dll"/>

    <binaryImage start="0x00007FFD571F0000" end="0x00007FFD5728B000" path="twinapi.dll"/>

    <binaryImage start="0x00007FFD570C0000" end="0x00007FFD570DF000" path="atig6pxx.dll"/>

    <binaryImage start="0x00000000752B0000" end="0x000000007733B000" path="atio6axx.dll"/>

    <binaryImage start="0x00007FFD36F80000" end="0x00007FFD370D1000" path="atiadlxx.dll"/>

    <binaryImage start="0x00007FFD386B0000" end="0x00007FFD386E3000" path="atig6txx.dll"/>

    </binaryImageSet>

    <dumpType>

    Mini

    </dumpType>

    </crash>

    </crashreport>

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    September 9, 2018

    I get two type of crash reports when it comes to Photoshop Windows Reliability history viewer show some report when Photoshop stopped working because some module crashed and the module is named.  Also when Photoshop stopped responding and you terminate it.  I do not see any useful information for the not responding events reports.    

    Photoshop seem to catch  Photoshop internals crashes itself and generated  an Adobe Creat report "AdobeCrashReporter.dtd" mini dump.  The dump seems to have several sections.

    Photoshop Version and some machine info

    Crash violation location, type and a thread traceback list that containg Adobe symbolicnames and their locations.

    Crash Machine registers condent

    And a list containig where Phoshop's componets name with start and end address perhaps in loading order not memory order so it not easy to tell which component cause the faliure.

    Your crash seem to be in a Plug_in Dicom.8bi

    <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFD288665A0">

    <binaryImage start="0x00007FFD28430000" end="0x00007FFD28CED000" path="adobe\Dicom.8bi"/>

    Adobe may have software to analize these mini dump but I do not find any that are avaiable for use by users.

    JJMack
    ronk11826354
    ronk11826354
    Participant
    August 27, 2018

    I am having the same issue on Win10. I've installed the trial version of Photoshop CC 2018 and if I try to open a file, or even start a new file, it crashes and the app disappears.

    I've uninstalled and reinstalled with the same problem.

    I've tried resetting the preferences, even though this is a fresh install. I selected to forgot all preferences on quitting and then quit and restarted. Didn't help.

    Anyone have any ideas?

    I'm using a Dell LAttitude E6430ATG latptop and have the following display devices: NVidia NVS 5200M and Intel HD Graphics 4000. Both drivers are up to date as is my Win 10 installation.

    Thanks,

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    August 27, 2018

    ronk11826354  wrote

    ............... and have the following display devices: NVidia NVS 5200M and Intel HD Graphics 4000. Both drivers are up to date as is my Win 10 installation.

    That may be your issue, Photoshop does not play well with multiple GPUs and potentially conflicting drivers. See here (in particular section 7 & 8) :

    Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

    Dave

    M
    Marzism
    Participating Frequently
    July 21, 2018

    Just fixed the problem. I removed the Camera Raw folder from Library/Application Support/Adobe/Camera Raw. Could have been a corrupt camera preset or lens profile? Who knows, but it's sad that a preset could crash the entire app.

    M
    Marzism
    Participating Frequently
    July 21, 2018

    Case in point: the Graphics Processor pref when enabled says "currently disabled" even though you can still check the checkbox? Brilliant feature. How can you check something, but it's not actually checked? Such wisdom is beyond me

    Martin_Bns
    Martin_Bns
    Inspiring
    July 12, 2018

    Try to reset the preferences and let us know please: How to delete/reset Photoshop preferences

    Cheers,
    Martin

    F
    Fotomaker01RA
    Known Participant
    July 11, 2018

    I'm debating whether to update to v. 19.1.5. I always look @ Forum comments b4 updating. Are all the Crash experiences folks are having on Win 10 only? I'm on Win 7...  Thx.

    maggieg2897514
    maggieg2897514
    Participant
    July 11, 2018

    I'm having the same problem with Windows 10.  Here's my crash report.

    <?xml version="1.0"?>

    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

    <crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.5" build="20180604.r.346">

    <time year="2018" month="7" day="11" hour="14" minute="55" second="51"/>

    <user guid="ef03757c-306e-44fd-8184-553213b89c16"/>

    <system platform="Windows 10 Pro" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32631" machine="Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3408 MHz"/>

    <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FF83CF665A0">

    <backtrace crashedThread="0">

    <thread index="0">

    <stackStatement index="0" address="0x00007FF83CF665A0" symbolname="unknown"/>

    <stackStatement index="1" address="0x00007FF8848FCD33" symbolname="seh_filter_exe"/>

    <stackStatement index="2" address="0x00007FF6D2347D3D" symbolname="deepcut::PostProc"/>

    <stackStatement index="3" address="0x00007FF872BBC720" symbolname="_C_specific_handler"/>

    <stackStatement index="4" address="0x00007FF88811ECED" symbolname="_chkstk"/>

    <stackStatement index="5" address="0x00007FF888086C86" symbolname="RtlWalkFrameChain"/>

    <stackStatement index="6" address="0x00007FF88811DC1E" symbolname="KiUserExceptionDispatcher"/>

    <stackStatement index="7" address="0x00000000767321DE" symbolname="DrvPresentBuffers"/>

    <stackStatement index="8" address="0x00000000767321A6" symbolname="DrvPresentBuffers"/>

    <stackStatement index="9" address="0x0000000075A2FEDD" symbolname="DrvPresentBuffers"/>

    <stackStatement index="10" address="0x000000007659D271" symbolname="DrvPresentBuffers"/>

    <stackStatement index="11" address="0x000000007659D448" symbolname="DrvPresentBuffers"/>

    <stackStatement index="12" address="0x000000007659CE68" symbolname="DrvPresentBuffers"/>

    <stackStatement index="13" address="0x000000007590194B" symbolname="DrvSwapBuffers"/>

    <stackStatement index="14" address="0x0000000075900C77" symbolname="DrvValidateVersion"/>

    <stackStatement index="15" address="0x00007FF871196CFC" symbolname="wglSwapMultipleBuffers"/>

    <stackStatement index="16" address="0x00007FF87119710D" symbolname="wglSwapMultipleBuffers"/>

    <stackStatement index="17" address="0x00007FF8711AA209" symbolname="wglDescribePixelFormat"/>

    <stackStatement index="18" address="0x00007FF8711A95D5" symbolname="wglChoosePixelFormat"/>

    <stackStatement index="19" address="0x00007FF884737979" symbolname="ChoosePixelFormat"/>

    <stackStatement index="20" address="0x00007FF840006A1C" symbolname="unknown"/>

    <stackStatement index="21" address="0x00007FF840003130" symbolname="unknown"/>

    <stackStatement index="22" address="0x00007FF840003044" symbolname="unknown"/>

    <stackStatement index="23" address="0x00007FF840002B20" symbolname="unknown"/>

    <stackStatement index="24" address="0x00007FF83FFB6B10" symbolname="unknown"/>

    <stackStatement index="25" address="0x00007FF83FFBD9F0" symbolname="unknown"/>

    <stackStatement index="26" address="0x00007FF840015979" symbolname="PluginMain"/>

    <stackStatement index="27" address="0x00007FF840015244" symbolname="PluginMain"/>

    <stackStatement index="28" address="0x00007FF84000D16A" symbolname="unknown"/>

    <stackStatement index="29" address="0x00007FF840009DB3" symbolname="unknown"/>

    <stackStatement index="30" address="0x00007FF6D0020F03" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

    <stackStatement index="31" address="0x00007FF6D0021FE0" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

    <stackStatement index="32" address="0x00007FF6D002063C" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

    <stackStatement index="33" address="0x00007FF6D0020894" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

    <stackStatement index="34" address="0x00007FF6D0022429" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

    <stackStatement index="35" address="0x00007FF6D1171911" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

    <stackStatement index="36" address="0x00007FF6D0419D42" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

    <stackStatement index="37" address="0x00007FF6D1ADFFF8" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

    <stackStatement index="38" address="0x00007FF6D20EC287" symbolname="deepcut::PostProc"/>

    <stackStatement index="39" address="0x00007FF887EB3034" symbolname="BaseThreadInitThunk"/>

    <stackStatement index="40" address="0x00007FF8880F1431" symbolname="RtlUserThreadStart"/>

    </thread>

    </backtrace>

    <registerSet>

    <register name="RAX" value="0x00007FF83CF665A0"/>

    <register name="RBX" value="0x0000000000000000"/>

    <register name="RCX" value="0x000000000000000B"/>

    <register name="RDX" value="0x000001CCFB041220"/>

    <register name="RSI" value="0x0000000000000000"/>

    <register name="RDI" value="0x000001CCF55E1C00"/>

    <register name="RSP" value="0x000000BB814F22B8"/>

    <register name="RBP" value="0x000000BB814F2350"/>

    <register name="RIP" value="0x00007FF83CF665A0"/>

    <register name="EFL" value="0x0000000000010246"/>

    <register name="LastExceptionToRip" value="0x0000000000000000"/>

    <register name="LastExceptionFromRip" value="0x0000000000000000"/>

    </registerSet>

    <binaryImageSet>

    <binaryImage start="0x00007FF6C85C0000" end="0x00007FF6D4F0E000" path="adobe\Photoshop.exe"/>

    <binaryImage start="0x00007FF888080000" end="0x00007FF888261000" path="ntdll.dll"/>

    <binaryImage start="0x00007FF887EA0000" end="0x00007FF887F52000" path="kernel32.dll"/>

    <binaryImage start="0x00007FF884450000" end="0x00007FF8846C3000" path="KERNELBASE.dll"/>

    <binaryImage start="0x00007FF882710000" end="0x00007FF88279B000" path="apphelp.dll"/>

    <binaryImage start="0x00007FF859D20000" end="0x00007FF859D79000" path="AcGenral.dll"/>

    <binaryImage start="0x00007FF8877E0000" end="0x00007FF88787E000" path="msvcrt.dll"/>

    <binaryImage start="0x00007FF887160000" end="0x00007FF8871BB000" path="sechost.dll"/>

    <binaryImage start="0x00007FF887370000" end="0x00007FF887494000" path="rpcrt4.dll"/>

    <binaryImage start="0x00007FF885570000" end="0x00007FF8855C1000" path="shlwapi.dll"/>

    <binaryImage start="0x00007FF886A10000" end="0x00007FF886D33000" path="combase.dll"/>

    <binaryImage start="0x00007FF884890000" end="0x00007FF88498A000" path="ucrtbase.dll"/>

    <binaryImage start="0x00007FF884B80000" end="0x00007FF884BFA000" path="bcryptPrimitives.dll"/>

    <binaryImage start="0x00007FF886F90000" end="0x00007FF886FB8000" path="gdi32.dll"/>

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    <binaryImage start="0x00007FF884D60000" end="0x00007FF884DFF000" path="msvcp_win.dll"/>

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    <binaryImage start="0x00007FF884870000" end="0x00007FF884890000" path="win32u.dll"/>

    <binaryImage start="0x00007FF886E30000" end="0x00007FF886F81000" path="ole32.dll"/>

    <binaryImage start="0x00007FF8855D0000" end="0x00007FF886A10000" path="shell32.dll"/>

    <binaryImage start="0x00007FF884D10000" end="0x00007FF884D59000" path="cfgmgr32.dll"/>

    <binaryImage start="0x00007FF887520000" end="0x00007FF8875C9000" path="SHCore.dll"/>

    <binaryImage start="0x00007FF884E00000" end="0x00007FF88550D000" path="windows.storage.dll"/>

    <binaryImage start="0x00007FF887DF0000" end="0x00007FF887E91000" path="advapi32.dll"/>

    <binaryImage start="0x00007FF8843E0000" end="0x00007FF8843F1000" path="kernel.appcore.dll"/>

    <binaryImage start="0x00007FF8843C0000" end="0x00007FF8843DF000" path="profapi.dll"/>

    <binaryImage start="0x00007FF884400000" end="0x00007FF88444C000" path="powrprof.dll"/>

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    <dumpType>

    Mini

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    </crashreport>

    maggieg2897514
    maggieg2897514
    Participant
    July 12, 2018

    I updated Photoshop and my graphics drivers (I don't have NVIDIA, I have AMD and another one) and my Photoshop works perfectly now.  If you can't get into Photoshop because it keeps crashing, open Task Manager (Windows) and click on the drivers and update them from there.

    M
    Marzism
    Participating Frequently
    July 21, 2018

    I am having the same problem, it's related to Raw Editor. I can open a JPG or PSD fine in PS, but if I try to open anything in Raw Editor from either Bridge or PS, the same crash happens. Deleted PS prefs, nothing works. Bridge 8.1.0.303, Photoshop 19.1.5, Camera Raw 10.4.0.976 on MacOS 10.13.6

    After deleting the PS prefs, the crash got even worse. I now only get a spinning beachball when trying to open a Raw file, so no cash report data can be obtained.

    D
    danielh60420057
    Participant
    July 1, 2018

    I'm having the same problem. Has this been resolved yet and how does one actually talk to a human instead of all the run around on the 'customer support' (not)  desk????

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      July 1, 2018

      post the details in your system crash report.

      JJMack
      mediaanimatic
      mediaanimatic
      Participating Frequently
      July 6, 2018

      I am having a similar problem.

      PS crashes when opening any file.

      Here is the crash report:

      <?xml version="1.0"?>

      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

      <crashreport serviceVersion="1.6.3" clientVersion="1.6.3" applicationName="Adobe Photoshop CC" applicationVersion="19.1.5" build="20180604.r.346">

      <time year="2018" month="7" day="6" hour="13" minute="46" second="2"/>

      <user guid="036f0460-6c95-48bc-8a53-02ef04b41745"/>

      <system platform="Windows 10 Home" osversion="10.0" osbuild="17134" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16270" machine="Intel(R) Core(TM) i7-3770S CPU @ 3.10GHz" model="Intel64 Family 6 Model 58 Stepping 9" cpuCount="8" cpuType="8664" cpuFreq="3093 MHz"/>

      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFBF0E265A0">

      <backtrace crashedThread="0">

      <thread index="0">

      <stackStatement index="0" address="0x00007FFBF0E265A0" symbolname="AIF::BoundingRegion::`vftable&#39;"/>

      <stackStatement index="1" address="0x00007FFC22CCCD33" symbolname="seh_filter_exe"/>

      <stackStatement index="2" address="0x00007FF7F4BA7D3D" symbolname="deepcut::PostProc"/>

      <stackStatement index="3" address="0x00007FFC0030C720" symbolname="_C_specific_handler"/>

      <stackStatement index="4" address="0x00007FFC2681ECED" symbolname="_chkstk"/>

      <stackStatement index="5" address="0x00007FFC26786C86" symbolname="RtlWalkFrameChain"/>

      <stackStatement index="6" address="0x00007FFC2681DC1E" symbolname="KiUserExceptionDispatcher"/>

      <stackStatement index="7" address="0x00007FFC1A340590" symbolname="notifyDisplayChange"/>

      <stackStatement index="8" address="0x00007FFC1A340DA3" symbolname="notifyDisplayChange"/>

      <stackStatement index="9" address="0x00007FFC1A341A05" symbolname="notifyDisplayChange"/>

      <stackStatement index="10" address="0x00007FFC1A32588C" symbolname="OpenHClone"/>

      <stackStatement index="11" address="0x00007FFC1A325F6E" symbolname="OpenAdapter10_2"/>

      <stackStatement index="12" address="0x00007FFC1FE76654" symbolname="EnableFeatureLevelUpgrade"/>

      <stackStatement index="13" address="0x00007FFC1FE7FB50" symbolname="D3D11CoreCreateDevice"/>

      <stackStatement index="14" address="0x00007FFC1FE77B82" symbolname="D3D11CoreCreateDevice"/>

      <stackStatement index="15" address="0x00007FFC1FE77148" symbolname="D3D11CoreCreateDevice"/>

      <stackStatement index="16" address="0x00007FFC1FE75DB9" symbolname="D3D11CreateDeviceAndSwapChain"/>

      <stackStatement index="17" address="0x00007FFC1FE75A38" symbolname="D3D11CreateDeviceAndSwapChain"/>

      <stackStatement index="18" address="0x00007FFC1FE7593C" symbolname="D3D11CreateDevice"/>

      <stackStatement index="19" address="0x00007FFC1FE758CB" symbolname="D3D11CreateDevice"/>

      <stackStatement index="20" address="0x00007FFC2122C899" symbolname="DwmGetUnmetTabRequirements"/>

      <stackStatement index="21" address="0x00007FFC21227101" symbolname="DwmEnableMMCSS"/>

      <stackStatement index="22" address="0x00007FFC05508C7E" symbolname="wglCopyContext"/>

      <stackStatement index="23" address="0x00007FFBD8C879BD" symbolname="DllMain"/>

      <stackStatement index="24" address="0x00007FFBD8876898" symbolname="RegisterProcTableCallback"/>

      <stackStatement index="25" address="0x00007FFC05503F58" symbolname="wglMakeCurrent"/>

      <stackStatement index="26" address="0x00007FFBF0D794A4" symbolname="AIF::OGL::Context::makeCurrent"/>

      <stackStatement index="27" address="0x00007FF7F3553BE1" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="28" address="0x00007FF7F37068E2" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="29" address="0x00007FF7F3546F62" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="30" address="0x00007FF7F435DA43" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="31" address="0x00007FF7F3707615" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="32" address="0x00007FF7F371FD90" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="33" address="0x00007FF7F370E332" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map&#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="34" EndlessStack="TRUE"/>

      </thread>

      </backtrace>

      <registerSet>

      <register name="RAX" value="0x00007FFBF0E265A0"/>

      <register name="RBX" value="0x000000000000007E"/>

      <register name="RCX" value="0x000000000000000B"/>

      <register name="RDX" value="0x000001A123C82EB0"/>

      <register name="RSI" value="0x0000000000000000"/>

      <register name="RDI" value="0x000001A11E222090"/>

      <register name="RSP" value="0x000000606AEF9CB8"/>

      <register name="RBP" value="0x000000606AEF9D50"/>

      <register name="RIP" value="0x00007FFBF0E265A0"/>

      <register name="EFL" value="0x0000000000010246"/>

      <register name="LastExceptionToRip" value="0x0000000000000000"/>

      <register name="LastExceptionFromRip" value="0x0000000000000000"/>

      </registerSet>

      <binaryImageSet>

      <binaryImage start="0x00007FF7EAE20000" end="0x00007FF7F776E000" path="adobe\Photoshop.exe"/>

      <binaryImage start="0x00007FFC26780000" end="0x00007FFC26961000" path="ntdll.dll"/>

      <binaryImage start="0x00007FFC19B80000" end="0x00007FFC19BB4000" path="aswhooka.dll"/>

      <binaryImage start="0x00007FFC23D70000" end="0x00007FFC23E22000" path="kernel32.dll"/>

      <binaryImage start="0x00007FFC22D80000" end="0x00007FFC22FF3000" path="KERNELBASE.dll"/>

      <binaryImage start="0x00007FFC20EE0000" end="0x00007FFC20F6B000" path="apphelp.dll"/>

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      <binaryImage start="0x00007FFC23710000" end="0x00007FFC237AF000" path="msvcp_win.dll"/>

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      <binaryImage start="0x00007FFC22D60000" end="0x00007FFC22D80000" path="win32u.dll"/>

      <binaryImage start="0x00007FFC257F0000" end="0x00007FFC25941000" path="ole32.dll"/>

      <binaryImage start="0x00007FFC23E30000" end="0x00007FFC25270000" path="shell32.dll"/>

      <binaryImage start="0x00007FFC239A0000" end="0x00007FFC239E9000" path="cfgmgr32.dll"/>

      <binaryImage start="0x00007FFC26530000" end="0x00007FFC265D9000" path="SHCore.dll"/>

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      <binaryImage start="0x00007FFC1D5F0000" end="0x00007FFC1D5FB000" path="drprov.dll"/>

      <binaryImage start="0x00007FFC1D0C0000" end="0x00007FFC1D0D6000" path="ntlanman.dll"/>

      <binaryImage start="0x00007FFC1CF80000" end="0x00007FFC1CF9D000" path="davclnt.dll"/>

      <binaryImage start="0x00007FFC1D410000" end="0x00007FFC1D41C000" path="davhlpr.dll"/>

      <binaryImage start="0x00007FFC1CF30000" end="0x00007FFC1CF42000" path="cscapi.dll"/>

      <binaryImage start="0x00007FFC03990000" end="0x00007FFC03A6A000" path="ntshrui.dll"/>

      <binaryImage start="0x00007FFC0F0C0000" end="0x00007FFC0F0E6000" path="srvcli.dll"/>

      <binaryImage start="0x00007FFC17490000" end="0x00007FFC175AF000" path="MrmCoreR.dll"/>

      <binaryImage start="0x00007FFBDA6F0000" end="0x00007FFBDA765000" path="provsvc.dll"/>

      <binaryImage start="0x00007FFC03310000" end="0x00007FFC033A7000" path="actxprxy.dll"/>

      <binaryImage start="0x00007FFC020C0000" end="0x00007FFC0215A000" path="adobe\CoreSync_x64.dll"/>

      <binaryImage start="0x00007FFC02000000" end="0x00007FFC020C0000" path="googledrivesync64.dll"/>

      <binaryImage start="0x0000000075510000" end="0x00000000755E3000" path="msvcp90.dll"/>

      <binaryImage start="0x00000000752A0000" end="0x0000000075343000" path="msvcr90.dll"/>

      <binaryImage start="0x00007FFC01300000" end="0x00007FFC01491000" path="FileSyncShell64.dll"/>

      <binaryImage start="0x00007FFC134B0000" end="0x00007FFC134BB000" path="ktmw32.dll"/>

      <binaryImage start="0x00007FFBDA5C0000" end="0x00007FFBDA6E7000" path="NetworkExplorer.dll"/>

      <binaryImage start="0x00007FFC0A190000" end="0x00007FFC0A218000" path="appresolver.dll"/>

      <binaryImage start="0x00007FFC21A30000" end="0x00007FFC21A57000" path="slc.dll"/>

      <binaryImage start="0x00007FFC21A00000" end="0x00007FFC21A25000" path="sppc.dll"/>

      <binaryImage start="0x00007FFC142A0000" end="0x00007FFC1430F000" path="PhotoMetadataHandler.dll"/>

      <binaryImage start="0x00007FFBFD640000" end="0x00007FFBFD67F000" path="mlang.dll"/>

      <binaryImage start="0x00007FFC1A2F0000" end="0x00007FFC1A385000" path="nvumdshimx.dll"/>

      </binaryImageSet>

      <dumpType>

      Mini

      </dumpType>

      </crash>

      </crashreport>

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      June 11, 2018

      Post the details in the system crash reports

      JJMack
      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      June 10, 2018

      Try resetting your Photoshop preferences, which you can do under the General tab in Photoshop preferences. You have to restart Photoshop.

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