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M
Mieszko5C38
Participant
March 15, 2021
Answered

Photoshop keeps crashing

  • March 15, 2021
  • 2 replies
  • 1024 views

My Photoshop was working just fine yesterday. But unfortunately I woke up today to a row of issues. I couldn't access any of my files without a crash resulting in many frustrations. Fast forward to now, where I am past 30+ guides on how to solve the issue to no avail... I tried re-installing the app, didn't work. Restarting my laptop did not help either. I cannot access my preferences tab to reset them as an error tells me I can't even do a task simple as that. I deep cleaned the files resulting in loss of many of my past works and ran the app again. Just as I thought everything was back to normal so I can get back to work, the second I wanted to add a layer to really anything I had the same crash report. Creative Cloud says the app is updated to the latest version. I am sure I have all the minimum requirements to run the app with no problems as it was working just fine yesterday evening. I have a Windows 10 packard bell. I hope this issue can be resolved because at this point, even though I enjoy what Photoshop has to offer, I am unable to do anything with this program right now.

This topic has been closed for replies.
Correct answer D Fosse

There seems to be a number of issues with the 22.3 update. Revert to 22.2. Open the CC desktop app, uninstall and then reinstall. When reinstalling, click the three dots to get "other versions", and choose 22.2.

 

Oh, and uncheck automatic updates. That's what happened here.

2 replies

@
@saedphotos
Participant
December 4, 2022

I had the same problem and solved by going to Photoshop Preferences then Performancr Uncheck the "Use graphics processor" option and click ok, close and reopen Photoshop hope it will work fine

D Fosse
Community Expert
D FosseCommunity ExpertCorrect answer
Community Expert
March 15, 2021

There seems to be a number of issues with the 22.3 update. Revert to 22.2. Open the CC desktop app, uninstall and then reinstall. When reinstalling, click the three dots to get "other versions", and choose 22.2.

 

Oh, and uncheck automatic updates. That's what happened here.

    M
    Mieszko5C38Author
    Participant
    March 15, 2021

    The issue has been solved. I am greatful for quick response, community support at its finest. Thank you.

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