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defaultatkkdji710bg
Participant
October 4, 2021
Question

Photoshop keeps crashing on startup when opening recovered files. Please Help!

  • October 4, 2021
  • 2 replies
  • 1415 views

Hi guys,

Yesterday was working on a piece and my pc (windows 10) updated. Ever since the update the photoshop completely crashes as soon as I try open the app. Its been loading for ages with no luck, its very frustrating as I even deleted the piece I believed was causing the issue and it claims its a large file still no luck. At first I can see the file then seconds later photoshop rushes to open all the recovered ones and it just crashes to the point I am not even able to work. I cant click anywhere in the photoshop and it just continously loads, the cursor is even gone I dont know what to do. Anyone have any idea?

 

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2 replies

J
J453
Legend
October 4, 2021

Is Photoshop crashing (disappears and needs to be relaunch) or freezing (UI remains but is frozen and you need to force quit).

 

Do you have the same problem with files that are recovered ones? (creating a new file, or opening a known good file on your system)

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defaultatkkdji710bgAuthor
Participant
October 10, 2021

Its freezing but i can see the cursor is still spinning with no resolve. I have to force quit just to close it through task manager. I have the problem with all the files.

AxelMatt
Community Expert
AxelMattCommunity Expert
Community Expert
October 4, 2021

In a first step I would reset the Photoshop preferences.

Reset Photoshop preferences

 

In the next step try to deactivate the GPU support and/or check your graphic device and driver.

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

 

If this doesn't help we need more informations about your environment.

  • Which operating system do you use?
  • Which version of Photoshop do you use?

Please post the exact version and not only phrases as "recent", "latest" and so on.

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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    defaultatkkdji710bgAuthor
    Participant
    October 10, 2021

    I have tried to reset the preferences but its literally impossible to select anything in the app. The most I can do is open it then i can only close it through the task manager by selecting end task, I cant even close it normally. My laptop is running Windows 10 64- bit operating system, the photoshop installed is the 22.5.1 version.

    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    October 11, 2021

    In the linked document several ways to reset the preferences are described. 

    Have you treid the following?

    • Press and hold down the following keyboard shortcut and launch Photoshop:
    • macOS: command + option + shift
    • Windows: ctrl + alt + shift
    • Open Photoshop.
    • Click Yes in the dialog that asks "Delete the Adobe Photoshop Settings file?"

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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