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mirko_colasante
mirko_colasante
Participant
December 25, 2015
Answered

photoshop, "kernel security check failure"

  • December 25, 2015
  • 16 replies
  • 65583 views

good evening i had this problem when i open photoshop, "kernel security check failure" with a blue screen, i just check the hdd and the memory,i have this problem only with photoshop

thanks for the help

      This topic has been closed for replies.
      Correct answer alrobles291

      If you have an nvidia graphics card, try rolling back your driver instead.  As far as i've been able to tell, the problem began with the driver released on 12/21/15. If you roll back to the a 12/01/15 or older driver you should be fine.  After rolling back to that driver I haven't had any issues. 

      16 replies

      Show previous replies
      D
      Digital Michael
      Participant
      January 8, 2016

      Hi all,

      Thank you all for your support on these forums. I too had a huge issue with Photoshop and Premiere bombing and Blue screening with Kernel_security_check_failure. I searched high and low and tried many things. I am running the latest Adobe software with a rand new Dell Alienware 15R2 Win 10 home, 10586.36 build, Intel core i7-6820HK CPU @2.7GHz 2.71GHz, 16BG RAM, 64BIT with NVIDIA DeForce GTX 980M with driver version 10.18.13.6143. I contacted DELL for 2hrs, Adobe and then NVIDIA, we checked the hardware, power, heat, drivers (latest) and considered a reinstall. But, I first cleaned the registry of multiple driver attempts and ADOBE installs, de-installs using CCleaner (Can use other FREE software). I then spoke to NVIDIA. It turns out the latest drivers are good for gaming, but may have an issue with other software using the video board/Win10. It may change in the future when they do an update to the driver. However, they suggested the following:

      Please click on the link below to download and save the file on the desktop:

      http://international.download.nvidia.com/Windows/359.12/359.12-notebook-win10-64bit-international.hf.exe

      Once the download is completed, please perform the following steps:

      1.Run the installation
      2.Choose custom installation, and click next.
      3.Check all the boxes in the custom install options windows and also check the box which states "Perform clean install"..
      4.Restart your computer.

      You don't have to rollback, just follow the steps and make sure you perform a clean install. It should work. I worked for me. If you are unsure, contact NVIDIA as they were great help. Hope this helps someone. I have wasted a few days on this and I hope it helps others. Mike

        Fiorentino
        Fiorentino
        Participant
        January 9, 2016

        Im having the same issues with my alienware 15 R1  this is dreadful

        Edit- Tried what you did but now i am getting a TDR NVIDIA OpenGL driver error code:7   This is happening with all my Adobe products. (Photoshop , after effects and premiere)

        D
        Digital Michael
        Participant
        January 9, 2016

        Sorry to hear that. It is a pain. I spent a while on this and it is not easy. Looking at this issue there seems to be a lot of conflict between NVIDIA cards, latest OS's and software. Try contacting NVIDIA with their LIVE chat. They may have a slightly different setup. When I was trying to de-install and re-install software and drivers I found a full de-install of adobe helped as well as cleaning up the registry. Then re-install adobe then follow the NVIDIA install. Hang in there. Each computer may be different. I feel your pain.

        B
        Brad Shoemaker
        Participant
        January 8, 2016

        How can you roll back a driver when it doesn't seem to exist anymore? The rollback driver button is greyed out.

        alrobles291
        alrobles291
        Participating Frequently
        January 8, 2016

        If it wont let you rollback, just uninstall the driver completely.  Same place where you find the rollback option that is greyed out for you should be an uninstall option. Then go to NVIDIA Driver Downloads - Advanced Search and search for your particular setup. For me I have a GTX 970M 64bit system so it was geforce, 900m series, 970m, W10 64 Bit, english and all. Then hit search and install the the second last one. Should be the one from 12/01/15. That or any older ones should work too. Just dont install the 12/21/15 driver, that seems to be the bad one.  

        H
        hannesv51863835
        Participant
        January 3, 2016

        thx ! It's fixed by now, but i'll check it later

        H
        hannesv51863835
        Participant
        January 21, 2016

        Had the crash again today I'll try the snippet.exe for the 2Nd time

        alrobles291
        alrobles291Correct answer
        Participating Frequently
        January 21, 2016

        If you have an nvidia graphics card, try rolling back your driver instead.  As far as i've been able to tell, the problem began with the driver released on 12/21/15. If you roll back to the a 12/01/15 or older driver you should be fine.  After rolling back to that driver I haven't had any issues. 

        R
        Recie
        Participant
        January 1, 2016

        i am having the same issue with Premiere Pro CC 2015.. i have deleted the Sniffer.* file.. running PP as Administer.. all my driver are updated to current.. still get Blue Screen.. only when running  Premiere Pro CC 2015.. all other programs work fiine.. please advise...thanks

        alrobles291
        alrobles291
        Participating Frequently
        January 6, 2016

        if you are still having issues with premiere, there seems to be a solution for now. That is if you have an nvidia graphics card. It appears that the latest driver for nvidia is causing the issue. After rolling back to the previous driver released on 12/01/15 everything started working like normal again for me.  Driver Rollback | NVIDIA that link will tell you how to roll back your nvidia driver.  The latest driver is probably what was causing issues for photoshop as well.  The solutions given above basically just disable your nvidia gpu, which will likely slow down performance for a lot of people.

        R
        Recie
        Participant
        January 6, 2016

        alrobles291... you saved my life. i was just about to take it to a computer shop.. all this time i thought it was the intel HD 4600 graphics. because most of the info out was pointing to that.. so i rolled back the NVDIA driver and no more blue screen.  after hours on chat with intel, Microsoft, dell, and adobe... Alrobles291 to the rescue

        thanks, Recie

        lautrupmedia
        lautrupmedia
        Participant
        January 1, 2016

        I found it, deleted it and then when I started up I got this error: Adobe Premiere Pro could not find any capable video play modules. Please update your video display driver and try again.

        But I just updated my driver and it sais up to date so I'm not sure what to do..

        C
        Chetna Srivastava
        Participating Frequently
        January 4, 2016

        Hi lautrupmedia,

        Would suggest you to post your query regarding Premiere Pro in Premiere Pro Forum.

        C
        Chetna Srivastava
        Participating Frequently
        December 25, 2015

        Hi mirkor,

        In order to understand the issue more clearly, please provide us with the following information:

        1. Did you make any significant hardware or software changes in the system?
        2. What is the exact error message along with the error code you are getting in the system?
        3. Which version of Photoshop are you using?
        4. Which operating system and its version?
        5. Which graphics card do you have? Is it single or dual
        6. Have you updated your graphics card drivers?


        I would also suggest you to run Photoshop in administrator mode and check if it helps. You can follow the steps to run in admin mode:

        a) Right click on the icon of Photoshop.

        b) Click on "Run as admin" option.


        Regards,

        Chetna

        mirko_colasante
        mirko_colasanteAuthor
        Participant
        December 27, 2015

        hello

        1. i didn't make any change to my system or hardware
        2. the message is Kernel_security_check_failure and no othe error code
        3. I'm using photoshop CC2015
        4. i'm using windows 8.1
        5. it's a single ndivia
        6. all the drivers are at the last version

        i also tried to lunch as "admin" but nothing change, lightroom installed on the same pc work good

        regard

        Mirko


          C
          Chetna Srivastava
          Participating Frequently
          December 28, 2015

          Thanks for the update.

          Follow the below steps :

          • Quit Photoshop
          • Go to the location - C:\Program Files\Adobe\Adobe Photoshop CC 2015 , look for the file named sniffer.exe and move it on desktop.
          • Launch Photoshop and check.



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