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Participant
February 26, 2018
Answered

Photoshop lagging and freezing

  • February 26, 2018
  • 6 replies
  • 3859 views

My computer is brand new, runs on Windows 10, has 16GB memory etc. When I downloaded the trial version of PS it worked perfectly, now that I've downloaded the full version it lags horribly and keeps freezing when I zoom, rotate or try to change from brush to eraser.

It's not the computer, everything else runs fine. And it's not my graphics tablet or driver as I've tried with a mouse and the trackpad.

I've been through all the troubleshooting suggestions, uninstalled, reinstalled, turning it off and on again, had nothing else running, designated 75% of the memory usage to PS, made sure it's using the graphics processor and running openCL etc.

It's driving me completely mad and I really need it to work smoothly for upcoming deadlines, has anyone had similar issues or might know something I haven't tried yet...?

Thanks in advance

This topic has been closed for replies.
Correct answer mglush

What version did you download as a trial? And what version (if not the same) did you download in the subscription version? If you downloaded a later version, try going back to the previous version and see if you are still having the same issues. It they are different versions, then you might be finding some glitches that need to be woken out.

Don't give up! There are a lot of people here willing to help.

Michelle

6 replies

Participant
December 21, 2024

Hi,

I understand how frustrating it is when Photoshop doesn’t work as expected, especially on a powerful machine like yours. If you’ve already gone through the usual troubleshooting steps, there are a few additional things you can try:

  1. Reset Preferences: Go to Edit > Preferences > General and click "Reset Preferences on Quit." Restart Photoshop, and it may fix any configuration issues.
  2. Disable GPU Settings Temporarily: In Preferences > Performance, uncheck "Use Graphics Processor" to see if the lag improves. If it does, the issue might be with GPU compatibility.
  3. Check Scratch Disks: Ensure Photoshop is using an SSD for scratch disk space in Preferences > Scratch Disks.
  4. Update Photoshop and Drivers: Make sure both Photoshop and your GPU drivers are fully updated.

If none of these work, you can consider outsourcing some tasks to professional services to meet your deadlines while troubleshooting. For example, FixAnyPhoto specializes in photo editing and retouching, which might help you save time on urgent projects while you resolve this issue.

Good luck! Hope this helps.

Yolanda Treutel
Participating Frequently
June 20, 2022

It's good to hear that you've solved your problem, @jenniferc22525851. But would love to give a few tips for everyone who faces the same issue.

 

Adobe Photoshop might become slow due to a multitude of factors. And I've noticed that most people complain about this when they upgrade Photoshop to the latest version on the first day of release.

 

However, updating it a month or two after the release can solve your problem. Because the new version occasionally contains bugs and other things I'm unfamiliar with. LOL!

 

There are sometimes slight lags, and other times you can't even select or move an object.

 

So, here are some techniques for increasing the speed of Adobe Photoshop CC 2022 or any other version.

 

  1. Reduce the History States and Increase the Cache Levels;
  2. Reset Preferences;
  3. Restart Photoshop;
  4. Set the task priority to High;
  5. Reduce the number of presets and actions;
  6. Might be caused by External Monitor if your system can’t handle it;
  7. Not enough RAM;
  8. Uninstall unnecessary apps;
  9. Maximize the Memory limit of Adobe Photoshop;
  10. Not having an external Graphic Card.

 

I would recommend you to check out this resource for more details on how you can speed up Photoshop and what causes lagging.

 

Working with large files might potentially cause the program to slow down. So, if you think you’ve got a low-end PC or Laptop then use the older version of Photoshop. That’s the ultimate solution if you frequently face lagging or not responding thing.

 

I might be wrong but as far as I can remember Photoshop CC 2019, Photoshop CS5, or Adobe Photoshop 7 run comparably well with low-end PC.

 

Thanks for checking this out. Hope you find it helpful.

Participant
November 24, 2019

I had problems with Photoshop for a very long time. I was updating Photoshop everytime to the newest version and everything. When I used the scrubby zoom, or undo, it used to lag everytime. I found a solution which worked for me. I reset user preferences on quit at first. Then, I disabled my rulers. When the rulers were off, and there were no guides in use, Photoshop worked like a charm. Seriously, try switching off your rulers. Good Luck!

mglush
Community Expert
mglushCommunity ExpertCorrect answer
Community Expert
February 27, 2018

What version did you download as a trial? And what version (if not the same) did you download in the subscription version? If you downloaded a later version, try going back to the previous version and see if you are still having the same issues. It they are different versions, then you might be finding some glitches that need to be woken out.

Don't give up! There are a lot of people here willing to help.

Michelle

Participant
February 27, 2018

Thank you Michelle! This actually fixed my problem. I just downloaded an older version and it works perfectly fine now. Really appreciate your support!

mglush
Community Expert
Community Expert
February 28, 2018

Great! thanks for letting me know.

Peru Bob
Community Expert
Community Expert
February 27, 2018

jenniferc22525851  wrote

When I downloaded the trial version of PS it worked perfectly, now that I've downloaded the full version

The trial version is the full version.  The only thing that makes it not a trial is signing in to your account if CC or entering your serial number if CS.

Participant
February 27, 2018

I seem to have resolved the issue by downloading an earlier version of Photoshop if anyone else needs this. With no help from Adobe support, very disappointed in their customer service.