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bobpu
bobpu
Participant
October 21, 2020
Answered

Photoshop latest update crashes when loading Neural Filters

  • October 21, 2020
  • 6 replies
  • 2727 views

I installed the latest update to Photoshop yesterday and most things seemed to work except the Colorize filter in the Neural Filters. Today when I try to open the Neural Filters panel Photoshop crashes partway through the download. This has happened 4 times - constant restarts do not solve the problem.

    This topic has been closed for replies.
    Correct answer bobpu

    In my case, after further investigation, seems to be related to the photo which I have opened when I switch to Neural Filters. If the photo has more than four faces identified as the filters load (boxes appear around the faces in the photo) then it crashes, Four or fewer faces and they open and appear to work quite well. No faces, no problems.

    6 replies

    D
    davids48576668
    Participant
    February 7, 2021

    Changing the image to RGB doesn't help.  It doesn't matter what the number of faces are.  Some pictures work others don't.  When I start Neural Filters with certain photos the load spins for awhile and then Photoshop closes completely.

    A
    Anonymous
    October 22, 2020

    I had the same problem with colorize filter, I tested around 20 images and realised that some images I had taken for testing off Google Images are brought into PS as greyscale, those are the ones that crash that filter, by bringing in those, going to mode, change to RGB, then running colorize stopped the crash and it works as expected

      KrumZ
      KrumZ
      Participating Frequently
      October 22, 2020

      didn't work

       

      KrumZ
      KrumZ
      Participating Frequently
      October 22, 2020

      sorry hit post to fast. It didn't work for me. I know do not see the neutral filters nor the other one that installed with version 22

      KrumZ
      KrumZ
      Participating Frequently
      October 22, 2020

      I tried the suggestion again, it worked this time and downloaded filters and then proceeded to crashed again.

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      October 22, 2020

      Hi @bobpu Here is the official solution from Adobe:

       

      bobpu
      bobpuAuthorCorrect answer
      Participant
      October 22, 2020

      In my case, after further investigation, seems to be related to the photo which I have opened when I switch to Neural Filters. If the photo has more than four faces identified as the filters load (boxes appear around the faces in the photo) then it crashes, Four or fewer faces and they open and appear to work quite well. No faces, no problems.

      H
      Honshin
      Participant
      October 23, 2020

      I think you are on to something.  When I loaded a simpler image, the filters loaded easily.

        J
        jorgeh46627676
        Participant
        October 22, 2020

        Same problem here , Neural filters will not load. I have restarted PS several times, and still n Neural Fliters. The panelcmes out ang the circle that redas loading.... its a pain, it mever loads...

          KrumZ
          KrumZ
          Participating Frequently
          October 21, 2020

          dito

           

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