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marial70841120
Participant
April 10, 2018
Answered

Photoshop license without sign in

  • April 10, 2018
  • 3 replies
  • 1253 views

I bought (on Adobe webside) Photoshop license without sign in and now Ps does not work. It shows that license is over but Ps still takes my money from bank account. How can i contact with Ps office to stop taking my money or get back my license?

    This topic has been closed for replies.
    Correct answer hans-g.

    Hello Maria,

    actually I thought these people from Adobe could help you: https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_account-settings. Click through 'till you arrive at "chat". If "open" (there are opening hours) please use it, I for my part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.

    Hans-Günter

    3 replies

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    April 10, 2018

    What do you mean "without sign in"? What happens when you do sign in? Presumably you must have been logged in with a username/email and password when you signed up for the license? That username/email and password is what you need.

    When you start Photoshop, there should be a "license this software" option even if the trial period is expired.

    hans-g.
    hans-g.
    Legend
    April 10, 2018

    ... If it's not working for you, please search for Adobe's staff members, by writing them a personal message. I got to know them as very helpful. They can often help better than we, we the users like you, some of them have real possibilities for intervention. Please have a look in the forum to persons with this icon under their avatar:

    To send a private message, click into the picture and use the Message button.

    Or you could have a look at Adobe's help e.g.

    Managing your Membership FAQ: How do I cancel my Creative Cloud, Acrobat, or Document Cloud PDF membership?

    Hans-Günter

    hans-g.
    hans-g.Correct answer
    Legend
    April 10, 2018

    Hello Maria,

    actually I thought these people from Adobe could help you: https://helpx.adobe.com/contact.html?step=CCSN_membership-account-payment_account-settings. Click through 'till you arrive at "chat". If "open" (there are opening hours) please use it, I for my part had the best experiences. I quote from Adobe's employee Preran: The chat button is activated as soon as there is an agent available to help.

    Hans-Günter

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