Participant

Question

Photoshop locks the windows

Forum|Forum|4 years ago
May 19, 2022
4 replies
565 views

As soon as I open Photoshop to work with, it makes the windows lock in a minute.

I unlock the windows, and the same things happen again and again.

When photoshop is closed, the windows act normally.

Windows

This topic has been closed for replies.

Participant

I have the exact same behaviour. When it doesn't happen as Photoshop launches for me, but when using Photoshop. When I use the application, the PC will lock windows - as in spontaneously go to the lock screen whilst I'm working in Photoshop. I will type ind my password to unlock PC, and shortly after (within minutes) the machine will lock again.

This has happened on multiple occasions and the behaviour goes away when I close down Photoshop. Super weird and pretty annoying.

Community Expert

Community Expert

As I understand it, as soon as you launch Photoshop, you are logged out of your user account in Windows and have to log back in back in. Is that correct?

If so:

Does it happen with other applications?
Have you done a malware/virus check? You can get a free trial of most malware checkers, such as Malwarebytes.

If not, please clarify.

Jane

Participant

That is correct; as long as Photoshop is open, windows log me off in a minute.

It started as I installed and launched Photoshop yesterday, and I didn't experience this before with any other app.

Also, it is the company's laptop and I have an Enterprise Microsoft Defender on it.

Community Expert

Community Expert

Hi, show us a screenshot so we can help you...regards

Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional

Participant

Here is a general picture found on a web page.

However, I guess there is a bug or something that makes the screen black for some moments and then signs me out of my windows account.

Community Expert

Community Expert

What do you mean exactly by " windoes lock " ? is it the operating system ?

have you tired resetting Photoshop preference setting ?

Participant

I mean the "windows lock screen."

Usually, the lock screen should be activated after 30 min of an inactive session.

But as soon as I open photoshop, it signs me out of the windows, and I have to put my windows password to log in again.