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Participant
February 3, 2025
Question

photoshop ne se lance plus depuis mise a jour

  • February 3, 2025
  • 2 replies
  • 290 views

bonjour

une mise a jour a ete efffectue ce jour depuis photoshop ne se lance plus.

j'ai desinstaller et reinstaller mais rien n'y fait

je lance un SOS

Merci

2 replies

AxelMatt
Community Expert
Community Expert
February 4, 2025

In a first step you should try to reset the preferences of Photoshop using the steps described here:

https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

It's recommended to backup your settings before resetting the preferences.

See here:  https://helpx.adobe.com/photoshop/using/preferences.html#backup-photoshop-preferences

 

If this doesn't help do a complete and clean reinstallation as @mjphotoinfo mentioned.

Please follow the steps below:

 

If you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here,  https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
Community Expert
February 4, 2025

The user states Photoshop no longer launches. They can't reset the prefs if it flat out doesn't launch.🚀 

AxelMatt
Community Expert
Community Expert
February 4, 2025

@mjphotoinfo 

Even if Photoshop does not start correctly, the defaults can be reset. There are two ways to do this.

 

  1. Hold down the following keyboard shortcut and launch Photoshop:
    macOS: command + option + shift
    Windows: ctrl + alt + shift

    ... or the other method
  2. Manually reset by deleting the relevant directories directly in Explorer or Finder. 
    macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings
    Windows: Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop [version]/Adobe Photoshop [version] Settings

 

Both are described in the linked document -> Preferences in Photoshop

 

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
Community Expert
February 4, 2025

Okay the thing to try here in my opinion is to uninstall and reinstall within the creative cloud app. If this still isn't working then try the creative cloud removal tool- just google it and use it to remove everything. Then reinstall creative cloud, sign in and install from there. You will need to reinstall any plugins remember. Also don't install the beta version alongside it until you're sure you can get the main version working.