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martinh39110688
Participating Frequently
September 16, 2019
Answered

Photoshop & networking

  • September 16, 2019
  • 1 reply
  • 698 views

Has anyone else had advice from Adobe PS not to access files through PS froma a NAS drive?

 

This topic has been closed for replies.
Correct answer Sahil.Chawla

Hi there,

We do not recommend usin Photoshop with network drives, because when you save and open files across a network or from removable media, many variables affect application performance. Therefore, some problems occur more frequently when you work across a network or from removable media than from a local hard disk. (Network-related problems include damaged files, denied access, or slow performance.) In these situations, Photoshop can return one of the following error messages:

  • "Could not complete this operation because this file is in an unknown format."
  • "Could not complete the request because the file is locked."
  • "Could not save because of a disk error."

 

Please check this article for more information on this: https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html

Regards.
Sahil

1 reply

Sahil.Chawla
Adobe Employee
Sahil.ChawlaCorrect answer
Adobe Employee
September 16, 2019

Hi there,

We do not recommend usin Photoshop with network drives, because when you save and open files across a network or from removable media, many variables affect application performance. Therefore, some problems occur more frequently when you work across a network or from removable media than from a local hard disk. (Network-related problems include damaged files, denied access, or slow performance.) In these situations, Photoshop can return one of the following error messages:

  • "Could not complete this operation because this file is in an unknown format."
  • "Could not complete the request because the file is locked."
  • "Could not save because of a disk error."

 

Please check this article for more information on this: https://helpx.adobe.com/photoshop/kb/networks-removable-media-photoshop.html

Regards.
Sahil

    M
    martinh39110688Author
    Participating Frequently
    September 17, 2019

    Hi Sahil, Interesting information. Let me qualify; I've been using PS since 1994 whilst working on a picture desk for a regional newspaper in the UK. We worked off a main frame computer in those days i.e. network drives. In subsequent years, 15 in fact, as a freelance photographer I've been using PS across network drives withpout any problems whatsoever. So the information from yourself and your colleague on the helpline has come as quite a surprise to me. Though your colleague on the helpline did imply major loss of data. So now on Adobe's advice I have to uninvent the wheel? Transfer 64gb from a day's photo shoot on to my local HD. No, I'll try and reconnect to my NAS drive and carry on as I have for the last 25 years. But thanks for the info. I now know that I stand to lose data even though that's not happenend in nearly 25 years. Many thanks, yours without prejudice. MJH

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