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niklasr57177753
Participating Frequently
May 3, 2017
Answered

Photoshop no longer loading any files after recent update? (03/05/17)

  • May 3, 2017
  • 1 reply
  • 702 views

So I just updated Photoshop as a matter of course as I booted up this morning, it had something new it was offering before I could launch after all so 'why not?' I thought.

All my old PSD files however are failing to load as it presents me with a pure black screen rather than the usual mosaic of images I work with. I resorted to reinstalling multiple times, purging my user settings (which is going to be a JOY to reset of course), all to no avail.

So what's up Adobe?

    This topic has been closed for replies.
    Correct answer MagicalEUEinar

    Before re-installing you may want to use the Cleaner Tool:

    Use the Creative Cloud Cleaner Tool to solve installation problems

    If all else fails you could re-install an old Photoshop version …


    Hey guys, I found  fix!

    I just got mine fixed. What you have to do is open up "Creative Cloud" app and find "FIND ADDITIONAL APPS" > "Previous Version" then select the tab "Install" next to "Photoshop" and select 18.01 or 18.0 and the app will downgrade your Photoshop to that version. I got mine to work just now by doing that, I hope it is a help for you too.

    In deeper detail the original post is here> Install a previous version of any Creative Cloud application

    1 reply

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    May 3, 2017

    Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

    What have you done for trouble-shooting so far?

    https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

    So what's up Adobe?

    This is a user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.

    N
    niklasr57177753Author
    Participating Frequently
    May 3, 2017

    No change from unchecking the graphics processor box.

    The program has been running perfectly fine until the recent update hit, pretty much my entire system is up to par. I'll check if Nvidia has snuck some new drivers down the pipe I can try though.

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    May 3, 2017
    No change from unchecking the graphics processor box.

    Did you restart Photoshop?

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