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Participant
June 12, 2017
Question

Photoshop non responsive... Ish...

  • June 12, 2017
  • 3 replies
  • 425 views

Hi!

It started out yesterday when I was going through some photos in Lightroom and used the "Open in Adobe Photoshop CC 2017" in order to open a photo in PS.

Photoshop application starts, but nothing happens. No photo loads, No panels, nothing.

So I close it, open it directly (not via Lightroom that is) and try to open the photo this way. File>Open>Choose file. Nothing.

When I try to start a new project almost every item of every menu is grayed out, but the applications is still responsive.

Tried to reset settings (ctrl+alt+shift while clicking to open PS). Nothing.

Tried uninstalling and reinstalling (both with and without logging out of Creative Cloud). Nothing.

Tried to install Photoshop CC 2015.5 and that actually works. But it doesn't satisfy me as I've happily been using CC 2017 since November with no issues what so ever.

Runing Windows 10 with the latest updates. Can't figure out what's going on!

Ideas anyone?

    This topic has been closed for replies.

    3 replies

    Participant
    June 13, 2017

    Instead of PS opening to the usual workspace and/or create dialog I just get this display. Much darker shade of gray that usual.

    I can change back to the default workspace via Windows>Workspace>Essentials, but am still not able to open or create anything.

    jbm007
    Community Expert
    Community Expert
    June 13, 2017

    have you checked your LR preferences?

    Participant
    June 13, 2017

    LR works fine.

    Could that have something to do with Photoshop not working?

    Barb Binder
    Community Expert
    Community Expert
    June 12, 2017

    You "tried" to reset preferences. Did this message appear:

    ~Barb at Rocky Mountain Training
    Participant
    June 13, 2017

    Yes, that's the message I got.

    I also deleted the settings when I uninstalled/reinstalled Photoshop.