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Known Participant
June 25, 2022
Question

Photoshop not closing fully

  • June 25, 2022
  • 2 replies
  • 307 views

Photoshop opens OK from PC restart but when it is closed it leaves a background process running that prevents it from opening again, ending the background process allows photoshop to open again.

Reinstalled all Creative Cloud apps and Adobe support installed a previous version but still no resolution, support just want to keep reinstalling Photoshop - but not getting anywhere apart from losing preferences and time.

Photoshop version 23.4.1

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2 replies

Known Participant
June 27, 2022

Apparently it was a problem with CC file syncing (although I never use it) changed the file sync location in Photoshop preferences and the problem went away, I noticed that the background activity was writing to disk whenever photoshop closed so dug a little deeper and solved it.

Why is photoshop so bloated with collaboration and syncing services when they aren't required by most photographers?

 

Community Expert
June 26, 2022

Hi, maybe a gpu related issue. Can you try to disable the gpu?

Also, have you tried to launch photoshop application with administrator rights?

 

Known Participant
June 26, 2022

Adobe support guy tried that and it didn't help 🙁