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byjono.co
byjono.co
Known Participant
December 23, 2020
Question

Photoshop Not Displaying Layers (Ticked/Unticked)

  • December 23, 2020
  • 2 replies
  • 324 views

Can anyone explain to me why Photoshop in particular is still having these kind of issues? I've reinstalled Creative Cloud. And this is the 2021 update of Photoshop.

 

I'm running a MacBook Pro MacBook Pro (15-inch, 2017) with macOS Catalina version 10.15.7

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2 replies

josephlavine
Community Expert
josephlavineCommunity Expert
Community Expert
December 23, 2020

If possible, please share a screen capture showing the issue as this will enable others to assist.

Thank you.

warmly/j

    byjono.co
    byjono.coAuthor
    Known Participant
    December 23, 2020

    Hey Joseph... there is a screen capture attached – showing the problem when it happend – it doesn't allow me to do much else (thankfully I could save the work when I closed the app)

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    December 23, 2020

    »Can anyone explain to me why Photoshop in particular is still having these kind of issues?«

    Do you expect any meaningful answers to such a question? 

     

    What have you done for trouble-shooting so far? 

    Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue? 

    Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

    https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

    byjono.co
    byjono.coAuthor
    Known Participant
    December 23, 2020

    I have done this process previously, and didn't have any issues until this morning when I was trying to mess with this file. I managed to save the work which is a HUGE step from the last glitch which wouldn't give me any dialogs at all.

     

    I'm not even sure why it happens – it's completely unsolicited. I opened my MacBook this morning to keep editing, and that (the screen recording) is how the file was behaving.

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    December 23, 2020

    Did you turn off GPU-support and restore Preferences yet? 

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