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Participant
June 16, 2024
Answered

Photoshop not installing

  • June 16, 2024
  • 2 replies
  • 164 views

I have windows 11 as my os, and it is fully updated. Why am I then getting a message from adobe saying my computer's os is incompatible ?

My nvidia graphics drivers are fully updated as well.

This topic has been closed for replies.
Correct answer D Fosse

Try a different web browser.

 

There have been some cases recently where Windows users are getting a Mac installer. Then you get this message.

 

The download should be an .exe, not a DMG.

2 replies

Participant
June 16, 2024

Thank you so much ! Indeed that was the problem. Many thanks... 

D Fosse
Community Expert
D FosseCommunity ExpertCorrect answer
Community Expert
June 16, 2024

Try a different web browser.

 

There have been some cases recently where Windows users are getting a Mac installer. Then you get this message.

 

The download should be an .exe, not a DMG.