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Natalie5EAF
Participant
September 24, 2020
Question

Photoshop not installing - Libraries Sync Error

  • September 24, 2020
  • 1 reply
  • 163 views

Hey everyone! I've been trying to get my photoshop to install for the past couple hours. And it says there was a libraries sync error and that it couldn't connect to the server. Not sure what to do about that. Also the updating creative cloud has been stuck on 47% for the last hour or so. And the photoshop says it is still installing not sure what to do. I can't even figure out how to contact support :'(

 

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1 reply

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
September 24, 2020

Hi there,

Sorry, you are facing this problem. Could you please try the below steps:

 

1. Delete all folders that start with “CC_LIBRARIES_PANEL_EXTENSION_xx_xx_xx” in this location:

WIN: C:\Program Files (x86)\Common Files\Adobe\CEP\extensions

MAC: Macintosh HD⁩ ▸ ⁨Library⁩ ▸ ⁨Application Support⁩ ▸ ⁨Adobe⁩ ▸ ⁨CEP⁩ -> extensions

2. Follow the steps of Solution 2 in this article: https://helpx.adobe.com/creative-cloud/kb/libraries-panel-not-working.html
Before trying the steps - please, make sure you killed the CCLibraries process in Task Manager / Activity Monitor, as well as you have quit all Adobe related products. This is mentioned in steps 1 and 2 of the article linked in step 2, but wanted to point out, because it is important.

Regards,
Sahil

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