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Participant
June 28, 2017
Answered

Photoshop not opening downloaded templates

  • June 28, 2017
  • 2 replies
  • 3994 views

I am using Photoshop CC and I have downloaded many templates from Adobe Stock to use, but whenever I open any of them, I get an error that reads, "Could not complete your request because an unexpected end-of-file was encountered". I have tried closing and re-opening photoshop, resetting my internet, resetting my computer, but none of them made a difference, any help would be much appreciated!

    This topic has been closed for replies.
    Correct answer Mohit Goyal

    Hi konan,

    Please check is your Photoshop version is it updated to the latest version, if yes then you can try resetting its preferences back to defaults and check if that helps.

    Refer: Preferences in Photoshop

    Regards,

    Mohit

    2 replies

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity ManagerCorrect answer
    Community Manager
    July 5, 2017

    Hi konan,

    Please check is your Photoshop version is it updated to the latest version, if yes then you can try resetting its preferences back to defaults and check if that helps.

    Refer: Preferences in Photoshop

    Regards,

    Mohit

    Participant
    August 23, 2017

    I'm having the same issues and I just re-downloaded Photoshop again today, no updates available.

    JJMack
    Community Expert
    Community Expert
    June 28, 2017
    JJMack
    konan224Author
    Participant
    June 28, 2017

    I looked through almost all of the links and none of them addressed the issue and were able to help