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Participant
December 7, 2021
Question

Photoshop not responding, Will not let me quit or open files

  • December 7, 2021
  • 1 reply
  • 211 views

I was working on an animation on photoshop, where it unexpectedly crashed due to an error. I now cannot open photoshop or the file as it says photoshop is not responding. I also cannot force quit photoshop or even restart my computer. How do I get photoshop to close if it won't let me force quit and it won't let me open it?

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1 reply

Ranjisha Sengupta
Legend
December 7, 2021

Hi there,

 

We're sorry about the crash issue experienced. 

What versions of Photoshop and operating systems are you using? What error messages do you see? 

Did you try re-installing the software?

Check out this troubleshooting article to resolve
most of the crash issues with Photoshop: https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html

 

Let us know if that helps.

 

Thanks,

Ranjisha