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robby_vww
Known Participant
August 6, 2015
Answered

Photoshop not responding with windows 10?

  • August 6, 2015
  • 8 replies
  • 49467 views

Ever since I upgraded to Windows 10, which was two days ago, I have been unable to use Photoshop. InDesign and Illustrator work fine, but the second after the load screen of Photoshop has finished and the main screen appears, Photoshop freezes. I have to use task manager to close the program. No error messages generated during the whole process.

Any solutions for this problem? Photoshop (and other installed programs of Adobe CC) is (are) completely up to date.

    This topic has been closed for replies.
    Correct answer JJMack

    Make sure you have Windows 10 Display Device drivers installed.  I after I upgraded to windows I had to install new display device drivers to get my displays working correctly with Windows 10. AMD/ATI, Nvidia and Intel all release new device drivers for their products for Windows 10.  The Windows 10 upgrade also broke my Homegroup on my network I had to use a sledge hammer to destroy the old Homegroup and then create a new one.

    8 replies

    P
    photoshop_nonresponsive
    Participant
    March 18, 2018

    I have found that placing the application into the resizable mode it becomes responsive immediately.  Normally, I've only experienced the problem when the application is in the full-screen mode and it is nonresponsive 99% of the time. But, never when in the resizable mode. So others, know how to change from full-screen to resizable windows; click on the icons in the upper corner of the screen (X=closes, squares=fullsize or resizable windows, - = minimize).  After you place the application in resized mode, then make the application a bit smaller then the display.

    I think what is happening is the application is not loading correctly inside of the driver and this is why it freezes.

      The Image Doc
      The Image Doc
      Participating Frequently
      August 13, 2020

      +1 for photoshop-nonresponsive (above ^^^) and a previous poster that indicated (at least in many cases) the issue w/ PS CC 2020 freezing continually (on a Win10 machine, shown in task manager as "Not Responding") is often related to a Windows display driver.

       

      My PS was freezing over and over this morning, and when I made the PS app screen "resizeable" instead of "maximized" the freezing stopped !!!  But when the app is "maximized" (i.e. full-screen) it starts freezing up again.

       

      For now I'll leave PS resizable so I can work, but at least I know where to start drilling down...

      H
      harperloft
      Participant
      December 29, 2016

      I'm having the problem...

      Source

      Adobe Photoshop CC 2017

      Summary

      Stopped working

      Date

      ‎12/‎29/‎2016 9:01 AM

      Status

      Report sent

      Description

      Faulting Application Path: C:\Program Files\Adobe\Adobe Photoshop CC 2017\Photoshop.exe

      Problem signature

      Problem Event Name: APPCRASH

      Application Name: Photoshop.exe

      Application Version: 18.0.0.53

      Application Timestamp: 57fde9fd

      Fault Module Name: Photoshop.exe

      Fault Module Version: 18.0.0.53

      Fault Module Timestamp: 57fde9fd

      Exception Code: c000041d

      Exception Offset: 0000000007ab8bdb

      OS Version: 10.0.14393.2.0.0.768.101

      Locale ID: 1033

      Additional Information 1: bbfc

      Additional Information 2: bbfc8b54dd1993058b9689998770aec7

      Additional Information 3: 0603

      Additional Information 4: 06034efeb034372bf082b90877495c8e

      Extra information about the problem

      Bucket ID: 6a7378c59f805cecbd751766c00b7d9e (120611208434)

      G
      greenpathway
      Participant
      December 6, 2016

      I just installed Photoshop 2017 and have Windows 10. PS opens for a second and then

      there is a Windows message that it has stopped working and is searching for a solution.

      Not sure what to do as one of the links on this site was not working.

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      December 6, 2016

      You need to look at thecrash reports details to find out what module is failing. Use windows 10 reliability history viewer to see the details.

      JJMack
      mr_grass_man
      mr_grass_man
      Participating Frequently
      October 29, 2016

      Im getting the same problem but iv tried starting PS with ctrl alt shift and photoshop pressing ok to the properties popup, my display drivers are all up to date and i dont use Lavasoft.  im using photoshop cc 2015.5

      everytime i open up PS it loads up for a sec then crashes

      p.s i have no clue how to find or post the crash report

      Memories Made Here
      Memories Made Here
      Participant
      June 5, 2016

      I just had the same issue. I noticed that PS was trying to recover some contact sheets automatically. I went yo the appdata folder and even though I lost the contact sheets I deleted them from the auto recover folder. PS then started and opened normally. Maybe check and make sure that it isn't trying to auto recover files you were working on previously.

      E
      Enzoman
      Participant
      May 22, 2016

      For me it was that i have an old application manager.

      I installed creative cloud application manager, and everything was working again

      JJMack
      Community Expert
      JJMackCommunity ExpertCorrect answer
      Community Expert
      August 6, 2015

      Make sure you have Windows 10 Display Device drivers installed.  I after I upgraded to windows I had to install new display device drivers to get my displays working correctly with Windows 10. AMD/ATI, Nvidia and Intel all release new device drivers for their products for Windows 10.  The Windows 10 upgrade also broke my Homegroup on my network I had to use a sledge hammer to destroy the old Homegroup and then create a new one.

      JJMack
        R
        robby_vwwAuthor
        Known Participant
        August 10, 2015

        Thanks for the tip! Upgraded my Graphic device drivers!

        Akash Sharma
        Akash Sharma
        Legend
        August 6, 2015

        This might be because of Preferences file

        Go to C:\Users\Username\AppData\Roaming\Adobe and copy the Adobe Photoshop CC 2015 Folder to your Desktop(To back up settings)/Appdata is hidden folder

        • To backup Plugins Go to C:\Program Files\Adobe\Adobe Photoshop CC 2015 copy Plugins to Desktop
        • Start the application while holding down Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS). Then, click Yes to the Dialogue box that pops up.
          R
          robby_vwwAuthor
          Known Participant
          August 10, 2015

          I copied both folders to my desktop and opened the application while holding Crtl+Alt+Shift. I got the dialogue box and clicked yes. The application is still not responding.

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