Skip to main content
Barbara1979
Barbara1979
Known Participant
February 25, 2017
Answered

Photoshop not working

  • February 25, 2017
  • 1 reply
  • 291 views

Hi,

I am using photoshop Cs6 version 13.0.6 x64 on a mac and i am getting a error message each time each time i want to use a tool. - Could not use rectangle tool because of a program error.

I have restarted my computer and it is still showing. Thanks

    This topic has been closed for replies.
    Correct answer Benjamin Root

    Reset your tools:

    If that fails:

    Win: Press and hold Ctrl+Alt+Shift immediately after initiating Photoshop's startup. A box will appear asking if you want to continue with the reset, select "yes." If you don't see this, you weren't fast enough...Try again.

    Mac: Press and hold Cmd+Opt+Shift then start Photoshop. A box will appear, asking if you want to continue with the reset, select "yes."

    If you're still having issues, some files may be corrupted. Reinstall Photoshop.

    1 reply

    Benjamin Root
    Benjamin RootCorrect answer
    Legend
    February 25, 2017

    Reset your tools:

    If that fails:

    Win: Press and hold Ctrl+Alt+Shift immediately after initiating Photoshop's startup. A box will appear asking if you want to continue with the reset, select "yes." If you don't see this, you weren't fast enough...Try again.

    Mac: Press and hold Cmd+Opt+Shift then start Photoshop. A box will appear, asking if you want to continue with the reset, select "yes."

    If you're still having issues, some files may be corrupted. Reinstall Photoshop.

    Barbara1979
    Barbara1979Author
    Known Participant
    February 26, 2017

    Thank you. It's working again.

    Sent from my iPhone

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices