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Participant
April 9, 2023
Answered

Photoshop not working properly

  • April 9, 2023
  • 2 replies
  • 373 views

Just back from a month away, switched on Photoshop which started okay, but then won't let me upload an image. Instead I get the screen flashing black and white at me continuously. I have tried closing down and restarting my computer (Dell PC). That didn't work. I've uninstalled Photoshop and reinstalled it. Still same problem. Photoshop is working on my laptop however, so why not on the PC. Can anyone help?

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Correct answer jane-e

@richardw11264743 

 

Do this: Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop.

 

The reason it's working on your laptop is that it has a newer GPU.

 

Jane

 

2 replies

Ged_Traynor
Community Expert
Community Expert
April 9, 2023

@richardw11264743 there is no need to follow @Ahmed29317872gp3a advice, just doing what @jane-e mentioned will fix the issue

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
April 9, 2023

@richardw11264743 

 

Do this: Preferences > Technology Previews > Enable "Deactivate Native Canvas" > Restart Photoshop.

 

The reason it's working on your laptop is that it has a newer GPU.

 

Jane