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Question

Photoshop - Objects/Layers stick to move tool on macOS Catalina 10.15.4

Forum|Forum|5 years ago
April 26, 2020
5 replies
2542 views

I am having a recurring issue. During what seems like a random amount of time, whenever I select something with the move tool (layer) or even when I select a layer in the layer palette, it gets "stuck" to the cursor and won't let go. Only after typing command period does it let go. It just keeps doing that until it randomly stops doing so or I restart the computer. I've even had it happen in illustrator. I am using a Wacom 24HD Cintiq with a 2017 Macbook pro 15 inch, but it happens whether I use the track pad, the wireless mouse or the Cintiq Wacom Pen. I've trashed preferences to no avail.

I am using 10.15.4 Mac OS. PS is up to date. So are my Wacom Drivers.

Thank you

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Problem or error

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PECourtejoie

Community Expert

Hello, the update notes list a snapping issue for 21.2, I suggest to update to 21.2.1 for additional fixes: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

C

CuriosC1152

Inspiring

Same problem here - a fix would be greatly appreciated.

N

NinjaPuss

Known Participant

I'm also having this issue and interested if it's been permanently resolved for you? I'm on Catalina 10.15 and using a wacom intuos pro. However, even when I unplug the wacom, the layers just stick to the mouse curser. What can I try please? I did the latest update to Photoshop today hoping it'd fix the issue, but nope.
Thanks.

W

wimm70250083

Participating Frequently

Hi,

The only thing which will help is to close down te computer and start it again, for a short time the problem will stay away….
Sometimes it's back quite fas,t other times it takes some time longer. Its not only the layers in Photoshop which will stick but also the mails and program icons and more..

It is a hell to contact Wacom. bad Service and the will let you de-install their drivers and make a clean install but that doesn’t fix the problem.

I think the problem sticks somewhere in Adobe or Apple drivers. I hope dat Adobe will contact Apple and Wacom to solve the problem but for us as an end-user there is not much to expect.

Regards,

Wim

W

wimm70250083

Participating Frequently

I face the same problems on a Cintq and an Intuos tablet. When I unable the cpu use then I can't use liquify tool. So had to reset it again to use the CPU.

PECourtejoie

Community Expert

Winmm, which version of Photoshop, is it updated to 21.1.2?
Is it on Catalina as well?

W

wimm70250083

Participating Frequently

I update always immediatly so both are the latest versions. My only screen on the nac pro is the wacom. Normally i dont have the mouse connected. When I loose the contact with the Wacom pen I connect the mouse and then the pen will work again.

Sahil.Chawla

Adobe Employee

Hi there,

Sorry to hear that the Wacom pen gets stuck in Photoshop when you're using the Move Tool. As you've already tried restoring the preferences of Photoshop.

Could you try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

Also, would you mind enabling the root user on macOS and test Photoshop on the root user account?
Please check these steps to enable the root user: https://support.apple.com/en-us/HT204012

Let us know how it goes.
Regards,
Sahil

robking21Author

Participant

Thanks for your response. Disabling that isn't an option as there are a lot of things I use that require it. Like rotating the screen while I'm drawing.

I have discovered a quick, easy temp fix that has been successful. When it sticks, if I left click with mouse, or use the left click button on the Wacom pen, it immediately lets go.

Better then restarting!

Thanks

Rob

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