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Participant
August 2, 2020
Question

Photoshop on iPad Pro says check connection and won’t sign in to main profile

  • August 2, 2020
  • 2 replies
  • 829 views

I have premium Photoshop on the latest iPad Pro on the latest version of IOS and any time I try to log in it hangs on a screen which states to check the network connection, which it is fine, then just constantly hangs on the same screen. Whenever I press restore purchase it tells me everything is up to date. Have tried deleting and reinstalling and signing into different accounts which works but my main account doesn't. Any suggestions? 

This topic has been closed for replies.

2 replies

Adobe Employee
August 7, 2020

This usually indicates your credit card info needs to be updated. See the info here for correcting these types of issues

https://support.apple.com/en-us/HT203005

jane-e
Community Expert
Community Expert
August 2, 2020

Hi
Since your question is about Photoshop for iPad, I have moved this from the Photoshop forum where you posted.
~ Jane