Photoshop only exports 0kb jpgs

Question

I am trying to export a jpg from a .psb file but it keeps exporting 0kb jpgs. When I try to open it, it says

"The file is being locked by another app at the moment"

...and then 5-10 seconds later:
"The format is currently unsupported or the file is corrupted."

Ranjisha Sengupta · Answer

Hi there,

We're sorry about the trouble experienced with Photoshop. We are here to help. Please share a few more details;

What is the version of your operating system and Photoshop? How are you trying to export? Do you have an anti-virus or firewall? Is this happening with one file or other files as well?

Check this article for some troubleshooting steps: https://helpx.adobe.com/photoshop/kb/error-invalid-jpeg-marker-displays.html.

Please keep us posted on how it goes.

Thanks.

Ranjisha

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