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Participant
February 18, 2022
Question

Photoshop only exports 0kb jpgs

  • February 18, 2022
  • 1 reply
  • 295 views

I am trying to export a jpg from a .psb file but it keeps exporting 0kb jpgs. When I try to open it, it says

"The file is being locked by another app at the moment" 

...and then 5-10 seconds later: 
"The format is currently unsupported or the file is corrupted."

This topic has been closed for replies.

1 reply

Ranjisha Sengupta
Legend
February 18, 2022

Hi there,

 

We're sorry about the trouble experienced with Photoshop. We are here to help. Please share a few more details;

What is the version of your operating system and Photoshop? How are you trying to export? Do you have an anti-virus or firewall? Is this happening with one file or other files as well? 

Check this article for some troubleshooting steps: https://helpx.adobe.com/photoshop/kb/error-invalid-jpeg-marker-displays.html.

Please keep us posted on how it goes.

 

Thanks.

Ranjisha