Photoshop Prints Incorrectly on 11x17

Question

We recently got a new printer (Sharp MX6500) and I cannot get it to print properly on 11x17/ledger paper. The print preview shows what it SHOULD print correctly and then I have gone into the printer settings to make sure the paper is the correct size and have tried checking and unchecking the scale to media with no luck. The image only prints on half the page (when scaled is checked) or a little more than half when it is unchecked, but it does not print the full image.

I have successfully printed full 11x17 with the new printer and the same computer (Mac) in Illustrator and when the document has been exported as a PDF - which leads me to believe that this is an issue in the photoshop preferences rather than the printer driver. One interesting difference here is that the paper is named ledger in Photoshop but Tabloid in illustrator and acrobat.

How can I get it to print the full document as it is shown in the preview on 11x17?

JJMack · Answer

It would be helpful If you posted a screen capture that show you Photosho wondow with document and photoshop Print dialog and printer setting just before you click print to print it. I use windows so my dialog will differ from yours.

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