Skip to main content
D
Dizzy Rizzy
Participant
January 27, 2017
Answered

Photoshop quits on print order to Xerox printer

  • January 27, 2017
  • 1 reply
  • 453 views

I am using mac with OS 10.11.6 El Capitan and Adobe CS5. I have a Xerox Phaser 6180.

I recently had to download a new driver so my other computer on Windows 7 could print to the Xerox. It downloaded into my desktop folder for camera files. My problem now is that the Xerox will print from my mac through Open Office word processing and through the mac preview app. But if I try to print through photoshop, Photoshop quits. When I start a print order, the settings from a previous print order show up. However, a message to make changes in "printer settings" is there and when I click on "printer settings" Photoshop immediately quits.

I have tried putting the Xerox printer driver folder into trash but it didn't help.

    This topic has been closed for replies.
    Correct answer Randy Hufford

    Try reseting print system on mac and than reinstalling. I also found that running alsoft disk warrior some times helps with this issue.

    www.alsoft.com/

    to reset printing system go to system preferences/printer and scanners than left click or control click in printer window and it will give a option to reset printers system. It throws away all printers . Than reboot and load driver again.

    1 reply

    Randy Hufford
    Community Expert
    Randy HuffordCommunity ExpertCorrect answer
    Community Expert
    January 27, 2017

    Try reseting print system on mac and than reinstalling. I also found that running alsoft disk warrior some times helps with this issue.

    www.alsoft.com/

    to reset printing system go to system preferences/printer and scanners than left click or control click in printer window and it will give a option to reset printers system. It throws away all printers . Than reboot and load driver again.

    D
    Dizzy RizzyAuthor
    Participant
    January 28, 2017

    I deleted the previous driver for the printer. Restarted the computer and Photoshop still quit as soon as I clicked on the print settings button. I deleted the driver once again, went to Xerox site and reinstalled a driver specifically for Mac OS 10.11. The same results. As soon as I click on the print settings button it crashed. I have restarted the mac several times. no help.

    Carol

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    January 28, 2017

    Mac OS uses a post script driver.

    Make sure you are downloading the correct version.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices