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gertexp64607994
gertexp64607994
Participant
December 9, 2022
Question

Photoshop randomly crashing and exiting

  • December 9, 2022
  • 7 replies
  • 1009 views

Photoshop 24.01 has been crashing and exiting randomly without warning.

I've gone through the steps for the error log window on the adobe website, reset my preferences, reinstalled windows10/photoshop/nvidia drivers.

I had a similar issue in ver 23 and had to use ver 21 until that became unavailable.

 

Attached are the error logs from the appdata folder.

    This topic has been closed for replies.

    7 replies

    J E L
    Community Expert
    J E LCommunity Expert
    Community Expert
    December 19, 2022

    Great, thank you, @J453 I've run that prompt now, and I'll let you know if it resets the crash report tool! Meanwhile, when you have a minute, can you give any info on what a corrupted heap is? Windows-only related?

    J E L
    Community Expert
    J E LCommunity Expert
    Community Expert
    January 20, 2023

    Hi @J453, I just experienced another hard crash with Photoshop 24.1 (Windows 10 Pro). I was only adding a layer mask to an ordinary photo file with two layers. The Crash Reporter dialog did not appear for me again, even though I ran the Value Never Ask prompt you provided above. Here is the crash log attached.

     

    Also, in the UXP log, what does this mean and how do we address it? We are going to deprecate hostInfo access soon. Please use HostInfoController instead. Others have reported it here but there aren't any answers yet. https://community.adobe.com/t5/after-effects-discussions/issues-using-aerender-with-ae-22-3-version/td-p/12907266. Thanks for any guidance!

    J
    J453
    Legend
    December 19, 2022

    If you don't see the Crash Reporter dialog appear, you may have selected an option to not show the dialog. Follow these steps to set the preference to Always Show This Dialog:

     

    Windows

    1. Open Start
    2. Search for "Command Prompt" and launch it
    3. Enter the following command:
      • REG ADD HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog /v "Never Ask" /t REG_SZ /d 0
    4. Press the Enter key
    5. If asked “Value Never Ask exists, overwrite(Yes/No)?" choose Yes
    J E L
    Community Expert
    J E LCommunity Expert
    Community Expert
    December 19, 2022

    Since updating to 24.1, I've had two crash-and-exit episodes with no crash report ability. The error is Exception Message: 3221226356 A heap has been corrupted. Happened just now while changing brushes. What is most frustrating is that on relaunch, under recent files, the last four images I was working on are not listed. Where can I submit .log files directly? Dell XPS 17 9710, Windows 10 Pro 22H2 OS build 19045.2364. Nvidia card is up-to-date. Only happens with Photoshop. No change in Preferences. 1.48 TB Free space and 64GB installed RAM. What else?

     

     

    J
    J453
    Legend
    December 9, 2022

    Thanks for posting the log. If you can submit the crash log through the crash reporter, it resolves the code so it's more readable. Please submit all Crash Reports along with your email address. Instructions here: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash.

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    December 9, 2022

    Hi @gertexp64607994 It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

    Thank you,

    Cory

    TheDigitalDog
    TheDigitalDog
    Inspiring
    December 9, 2022

    Or roll back:

    To go back (revert) to previous versions, use the Adobe Creative Cloud application, next to the product you want to revert, click on... (three little dots) and pick "other versions."

    Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
    AxelMatt
    Community Expert
    AxelMattCommunity Expert
    Community Expert
    December 9, 2022

    As far as I see your windows 10 version is to old. Please update your Windows to the actual build version 22H2

    Windows 10 20H2 or later is required for Photoshop 24.x

     

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 8 - PureRAW 6 - Topaz Photo AI
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