Skip to main content
R
robinh57178885
Participant
May 18, 2020
Question

Photoshop randomly freezing but does not appear to be "not responding"

  • May 18, 2020
  • 2 replies
  • 751 views

Photoshop has started to freeze while creating a path (this was on a 149KB photo). The toolbar will highlight tools as if they're selected, but the cursor will only show the Path Selection tool. I force quit and restarted Photoshop, but this problem still occured. Photoshop shows no indication that it is not responding or that any background tasks are being performed. 

This topic has been closed for replies.

2 replies

K
Katie Houghton
Inspiring
May 18, 2020

You might also try resetting your preferences. Go to Photoshop> Preferences> General or Edit> Preferences> General. Then choose Reset Preferences On Quit. Then restart Photoshop.

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
May 18, 2020

Hi Hannah,

That is a strange behavior by Photoshop, could you please let us know the version of Photoshop and the operating system you're working on?

Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps? 

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html



Regards,
Sahil

R
robinh57178885Author
Participant
May 18, 2020

I'm on macOS Catalina Version 10.15.4 and Photoshop version 21.1.2. 

 

I deselected the "Use Graphics Processor" and will let you know if it happens again.

 

Thanks!

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices