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jaredc38006447
jaredc38006447
Participant
September 24, 2017
Question

Photoshop Refusing to Save

  • September 24, 2017
  • 1 reply
  • 325 views

So this has happened two days in a row now for two important projects. Both projects are 16"x21" at 300dpi. The first was reaching nearly 1000MB in file size, the second is currently sitting at about 350MB. Now I was saving throughout my project to ensure I would be safe in case anything happened. I also happened to save my final versions as PNG files.

Both projects were refusing to save, stalled at 0% for who knows how long. After 10 or so minutes I would Cancel the save with either the command+period keys or I would hit the X. When I did that it would destroy the original save file. For my first project, after a few times the file just crashed Photoshop and it's gone forever. It wasn't in AutoRecovery Or any other recovery folders.

As as I was typing this, my second file actually went through after waiting about 20 munutes,  perhaps I just need patience. But it's frustrating to see the progress not even move past 0 until 20 minutes have passed and all of a sudden it zooms up. Is there anything I can do in the future to prevent Photoshop crashes and exediate this saving process? I am on a 2015 MacBook Air with 121 GB of storage, with about 30GB of free space.

Thanks in advance!

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    1 reply

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    September 25, 2017

    What have you done for trouble-shooting so far?

    Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

    https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

    https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

    Are you saving locally or across a network?

    jaredc38006447
    jaredc38006447Author
    Participant
    September 26, 2017

    I didn't have any custom presets such as those. I think it may have been in part to the dozens of layers I may have had clipped/masked together, but I needed to keep those unmerged to show my work and prove it was my own.

    I've attempted to save locally, either directly on my desktop or onto a thumbdrive, both with ample space to save the files.

    c.pfaffenbichler
    Community Expert
    c.pfaffenbichlerCommunity Expert
    Community Expert
    September 26, 2017

    Have you succeeded yet?

    I seem to recall having seen cases where one Layer was indeed the problem – why I can’t tell, either.

    So you could try duplicating the image (Image > Duplicate), deleting half the Layers and trying to save.

    If it does save undo and delete the other half and try to save again.

    If you can determine on bunch of Layers that causes the problem repeat the »process« for those to try and pinpoint the problematic Layer/s.

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