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T
tzikeh
Participant
June 11, 2020
Question

Photoshop running perfectly for years - this morning it won't even open

  • June 11, 2020
  • 1 reply
  • 275 views

Hi - I have an older version of Photoshop (CS4) that I use on my MacBook Pro running Mojave. I've been running it for years and it has never had any problems. I use it almost daily. I tried to open it from the dock this morning, and the icon bounced once and then quit. I got the "Photoshop quit unexpectedly" window. I tried launching from Launchpad and from the app within the Applications folder. No love. Same actions, same message.

 

I have changed literally nothing on my MBP from yesterday to today. I hope someone can help me.

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1 reply

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
June 11, 2020

Try resetting your preferences. Try starting Photoshop immediately press and hold Shift+CMD+Option You should then get a dialog that ask if you want to delete your preferences. Reply yes delete them Photoshop should then open.

JJMack
T
tzikehAuthor
Participant
June 11, 2020

I started Photoshop and immediately held down Shift+CMD+Option just as it made its first bounce on the dock.  Photoshop quit without starting just as before, and I got the "quit unexpectedly" window again. 

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