Known Participant

Question

Photoshop saving bug

Forum|Forum|3 years ago
December 22, 2022
5 replies
255 views

Just updated to Photoshop 24.1.0 and now the thing can't save using the shortcut on Mac. However if I first use the shortcut to close the file, then I get a dialog asking me whether I want tosave, and it will save succesfully. Below is a screenshot. Photoshop has full disk access, which I removed, and re-did and re-started a few times to be sure.

The scenario is this:

I have a bunch of files from Lightroom which I open in Ps for further editing, some won't even need any editing, and still they won't save the normal way I saved for over a decade. Must be a bug... of which I'm having a lot lately. So much time wasted sorting Adobe issues...

No OS updates recently, just Adobe.

macOS

This topic has been closed for replies.

CShubert

Community Manager

Hi @bidillino sorry you are having issues.

Let's make sure we're in a default state and there are no stale settings somewhere:

Restore your preferences using this manual method:

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

Does it work correctly?

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

Thank you,

Cory

bidillinoAuthor

Known Participant

ok. see below.

Adobe Photoshop Version: 24.1.0 20221206.r.166 be4691b arm64 Number of Launches: 53 Operating System: Mac OS 13.0.1 System architecture: Apple M1 Pro, HybridCPU(8:2) Physical processor count: 10 Built-in memory: 16384 MB Free memory: 8700 MB Memory available to Photoshop: 13079 MB Memory used by Photoshop: 70 % Crash Handler: Adobe DCX Version: 6.15.3 SAM SDK Version: 2.0.0-main.1564 ACP.local Status: - SDK Version: 2.11.0 - Core Sync Status: Reachable and compatible - Core Sync Running: 6.1.0.10 - Min Core Sync Required: 4.3.66.28 Live Edit Client SDK Version: 3.91.3 Content Credential Helper Version: Not Available Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Enabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Medium HarfBuzz Version: 4.3.0 TextEngine: Unified Text Engine ======= GPU
Native API stable: True OpenGL API stable: True OpenCL API stable: True GPUDeny: 0
GPUForce: 0
useGPU: 1
useOpenCL: 1
isGPUCapable: 1
GPUName: Apple M1 Pro
GPUVendor: APPLE
IsNativeGPUCapable: 1
IsOpenGLGPUCapable: 1
IsOpenCLGPUCapable: 1
HasSufficientRAM: 1
GPU accessible RAM: 11,453 MB
Required GPU accessible RAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Display: 1 Display Bounds: top=0, left=0, bottom=1117, right=1728 High DPI Monitor Main Display ------- Sniffer output
[0 ms]
Launch GPUSnifferThread

[0 ms]
Start RunAllAPIs

[0 ms]
"/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/MacOS/sniffer" -baseTimeMS=2758991 -comment=Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b arm64

[170 ms]
Start sniffer 2022-12-22 18:01:40
# Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b arm64
sniffer -baseTimeMS=2758991 -comment=Photoshop Version: Adobe Photoshop 24.1.0 20221206.r.166 be4691b arm64

{10 ms}
Start platform native
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,728, 1,117)
Dimensions: (3,456 2,234)
Physical size: (344.245 222.524)
Pixel size: (0.0996078 0.0996078)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=Apple M1 Pro index=0)

# devices: 1
Device 0
Name: Apple M1 Pro
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: EMBEDDED
# attached displays: 1
1
GPU accessible RAM: 11,453 MB
VRAM: 0 MB
Dedicated System RAM: 0 MB
Shared System RAM: 11,453 MB
API version: 1.0 (1.0)
Device version: 1.0 (1.0)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
End platform native
{121 ms}

{121 ms}
Start platform OpenGL
# displays: 1
Display 0
Display: 1
Main: TRUE
Built in: TRUE
Stereo: FALSE
Bounds: (0, 0) -> (1,728, 1,117)
Dimensions: (3,456 2,234)
Physical size: (344.245 222.524)
Pixel size: (0.0996078 0.0996078)
Dynamic range: (0 1)
Potential dynamic range: (0 16)
Reference dynamic range: (0 0)
Attached Device: (DeviceID name=16940800 index=0)

# devices: 1
Device 0
Name: Apple M1 Pro
Preferred: TRUE
Power Envelope: DISCRETE
Attachment: UNKNOWN
# attached displays: 1
1
GPU accessible RAM: 10,922 MB
VRAM: 10,922 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 2.1 (2.1 Metal - 83)
Device version: 2.1 (2.1 Metal - 83)
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
GLSL version: 1.20 (1.20)
CGL ID: 16940800
Display mask: 7
End platform OpenGL
{133 ms}

{133 ms}
Start platform OpenCL
# displays: 0

# devices: 1
Device 0
Name: Apple M1 Pro
Preferred: TRUE
Power Envelope: INTEGRATED
Attachment: UNKNOWN
# attached displays: 0
GPU accessible RAM: 11,453 MB
VRAM: 11,453 MB
Dedicated System RAM: 0 MB
Shared System RAM: 0 MB
API version: 1.2 (OpenCL 1.2 (Sep 30 2022 01:38:14))
Device version: 1.2 (OpenCL 1.2 )
Vendor name: APPLE
Driver date: UNKNOWN
Driver age: UNKNOWN
Driver version: UNKNOWN
Bandwidth: 6,502 GB / s
Compute score: 18,527.3
Device name string: Apple M1 Pro
Device vendor string: Apple
Platform name string: Apple
Platform vendor string: Apple
End platform OpenCL
{169 ms}

Exit code kExitNormal
End sniffer 2022-12-22 18:01:40
[kStatusNormal, kExitNormal]

[170 ms]
Finish RunAllAPIs

[1096 ms]
Start GetSnifferResult

[1096 ms]
Finish GetSnifferResult

------- Sniffer output
======= GPU
License Type: Subscription Serial number: 96040273443838265102 GUIDBucket: Composite Core (enable_composite_core): on Composite Core GPU (comp_core_gpu): off Composite Core Threads (MultithreadedCompositing): on Composite Core UI (comp_core_ui): off Composite Core Feature Prefs (CompCoreFeaturePrefs): off Document Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2023/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 926.4G, 663.4G free Required Plugins folder: /Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2023/Plug-ins/ Installed components: dvametadata.framework dvametadata 22.0.0.0 AdobeXMPScript.framework AdobeXMPScript 79.171c27fab 79.171c27fab libdynamic-napi.framework Torq Native local ICUUnicode.framework ICUUnicode 13.1.0c6496f ICUConverter.framework ICUConverter 13.1.0c6496f AdobeCrashReporter.framework AdobeCrashReporter 10.5.6 boost_system.framework boost_system 22.0.0.0 AdobeACE.framework AdobeACE 5.0.0 79.bead9cf926. dvanet.framework dvanet 22.0.0.0 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 22.0.0.0 dvascripting.framework dvascripting 22.0.0.0 dvaappsupport.framework dvaappsupport 22.0.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 6.0.0 79.43e459d. AIDE.framework AIDE 4.0.0 79.d7ba9226 boost_chrono.framework boost_chrono 22.0.0.0 dynamiclink.framework dynamiclink 22.0.0.0 dvaaccelerate.framework dvaaccelerate 22.0.0.0 dvametadataUI.framework dvametadataUI 22.0.0.0 AdobeARE.framework AdobeARE 2.0.0.1 79.625377 AdobePDFPort.framework AdobePDFPort 3.0.0.1 79.625377 ICUInternationalization.framework ICUInternationalization 13.1.0c6496f boost_filesystem.framework boost_filesystem 22.0.0.0 AdobeBIB.framework AdobeBIB 4.0.0 79.bead9cf926. AdobeXMPFiles.framework AdobeXMPFiles 79.171c27fab 79.171c27fab AdobeLinguistic.framework 14.4.2.353c9a5 dvaplayer.framework dvaplayer 22.0.0.0 filterport.framework filterport 27.0.0.670 PlugPlugOwl.framework PlugPlugOwl 11.5.2.130 libzip.framework libzip 22.0.0.0 AdobeAGM.framework AdobeAGM 7.0.0 79.bead9cf926. AdobeSVGRE.framework AdobeSVGRE 9.0.0 "BUILDVERSION_HELPER" AdobePDFL.framework AdobePDFL 18.0.0 79 . 6c2661f86 dvavulcansupport.framework dvavulcansupport 22.0.0.0 dvacore.framework dvacore 22.0.0.0 aiport.framework aiport 27.0.0.670 AdobePIP.framework AdobePIP 8.2.0.16 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 6.0.0 79.43e459d. dvatransport.framework dvatransport 22.0.0.0 AdobeXMP.framework AdobeXMPCore 79.171c27fab 79.171c27fab AdobeJP2K.framework AdobeJP2K 4.0.0 79.7f05fe0 dvaaudiodevice.framework dvaaudiodevice 22.0.0.0 LogSession.framework LogSession 8.2.0.16 PlugPlugExternalObject.framework 11.5.2.130 utest.framework utest 22.0.0.0 AdobeSVGAGM.framework AdobeSVGAGM 4.0.0 79.d8ca6a0. dvametadataapi.framework dvametadataapi 22.0.0.0 WRServices.framework WRServices 17.5.1 17.5.1.0 AdobeBIBUtils.framework AdobeBIBUtils 4.0.0 79.bead9cf926. boost_threads.framework boost_threads 22.0.0.0 CloudAILib.framework CloudAILib 27.0.0.670 SPBasic.framework SPBasic 27.0.0.670 AdobeCoolType.framework AdobeCoolType 8.0.1 79.bead9cf926. boost_regex.framework boost_regex 22.0.0.0 boost_program_options.framework boost_program_options 22.0.0.0 dvamediatypes.framework dvamediatypes 22.0.0.0 AdbePM.framework AdbePM 1 boost_date_time.framework boost_date_time 22.0.0.0 dynamic-torqnative.framework Torq Native local AdobeMPS.framework AdobeMPS 9.0.0.51562 79.4e4cf9bd dvaui.framework dvaui 22.0.0.0 MacMemory.framework MacMemory 27.0.0.670 AILib.framework AILib 27.0.0.670 ICUData.framework ICUData 13.1.0c6496f dvamarshal.framework dvamarshal 22.0.0.0 aifm.framework aifm 27.0.0.670 Unified Extensibility Platform uxp-6.4.0-3-ec28f9a UPIC 2.5.0 Required plugins: Accented Edges 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 24.1.0, © 2014-2022 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Angled Strokes 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” BMP 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 15.1 (1329), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 15.1 (1329), Copyright © 2022 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 24.1 © 2002-2022 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 24.1 © 2003-2022 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 24.1 © 2003-2022 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Entropy 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 24.1 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Extrude 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 24.1 © 1990-2022 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 24.1 © 2022 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 24.1, Copyright © 2002-2022 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Ink Outlines 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 24.1 © 2001-2022 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 24.1.0, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 24.1.0, © 2002-2022 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 24.1.0, © 2001-2022 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 24.1 © 1990-2022 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 24.1 © 1990-2022 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 24.1 © 1989-2022 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 24.1 © 1989-2022 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 24.1 © 1989-2022 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Radial Blur 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 24.1 © 2003-2022 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 24.1 © 2012-2022 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 24.1.0, © 1999-2022 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 24.1, © 2002-2022 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shear 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Solarize 24.1 © 1993-2022 Adobe. All rights reserved. - from the file “Solarize.plugin” SP Substance Suite 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialSuite.plugin” Spatter 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Substance 21.0 © 2019 Adobe. All rights reserved. - from the file “MaterialFilter.plugin” Sumi-e 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Underpainting 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 24.1 © 2006-2022 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 24.1.0, © 1991-2022 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 24.1 © 1989-2022 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 24.1.0, © 2003-2022 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: IGES NO VERSION - - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” PRC NO VERSION - - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” U3D NO VERSION - - from the file “/Applications/Adobe Photoshop 2023/Adobe Photoshop 2023.app/Contents/PlugIns/Required/File Formats/U3D.plugin/” Unified Extensibility Platform - Extensions: Home Screen (Loaded) 6.4.0.31 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-6.4.0/" CDO: 1.132.5
CmdN: 1.16.0
CDP: 1.156.4
Projects: 1.7.0 Loaded at: 65 ms - launch time impact: 180 ms ccx-timeline (Prepared) 3.1.4.0 - from the file "Required Folder" CCX Commenting UXP Webview (Loaded) 26.0.0.0 - from the file "Required Folder" Loaded at: 1457 ms - launch time impact: 0 ms CCX Sharesheet UXP (Prepared) 24.0.0.0 - from the file "Required Folder" CC Libraries Panel (Prepared) 3.22.9.0 - from the file "/Library/Application Support/Adobe/CEP/extensions/CC_LIBRARIES_PANEL_EXTENSION_3_22_9/" CAPTURE: 2.0.41 STOCK: 4.0.2 Photoshop Cloud Value Dialog (Loaded) 1.0.1.0 - from the file "Required Folder" Loaded at: 66 ms - launch time impact: 0 ms Share Panel (Loaded) 1.0.6.0 - from the file "Required Folder" Loaded at: 66 ms - launch time impact: 0 ms Content Credentials (Loaded) 0.34.4.0 - from the file "Required Folder" Loaded at: 1394 ms - launch time impact: 2 ms Photoshop UXP Export-As (Prepared) 5.8.18.0 - from the file "Required Folder" Photoshop In App Messaging (Loaded) 2.7.6.0 - from the file "Required Folder" Loaded at: 1457 ms - launch time impact: 0 ms Photoshop Selection Feedback (Prepared) 0.5.0.0 - from the file "Required Folder" Plugins Panel (Prepared) 1.4.3.0 - from the file "Required Folder" IC popup message (Loaded) 1.0.0.0 Loaded at: 1350 ms - launch time impact: 0 ms Multilayer Protection (Loaded) 1.0.0.0 Loaded at: 1351 ms - launch time impact: 0 ms Discover Panel (Loaded) 3.0.0.26 - from the file "Required Folder" Loaded at: 1458 ms - launch time impact: 0 ms Neural Filters (Registered) 1.15.0.79 - from the file "Required Folder" Scan time: 0 ms - entries: 25 Installed TWAIN devices: NONE

PECourtejoie

Community Expert

Hi, could you share your Lightroom version and ACR version? And also please post the contents of Photoshop's Help>System Info... menu, so that the team can have more information to investigate the issue.
If your post disappears, do not repost it, as it might need to be approved by a moderator. As an alternative you can save it to a .txt file on your computer and attach it on your answer via the forum. (attachments do not post from e-mail)

bidillinoAuthor

Known Participant

Thanks mate. Unfortunately that didn't work because I just did that right now - Photoshop was open this last time I tried.

PECourtejoie

Community Expert

Hi, can you try having Photoshop open before you send the files from Lightroom? I remember of a similar issue with such a fix.

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