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ingol55091394
Inspiring
July 21, 2022
Answered

Photoshop saving holds at 0%

  • July 21, 2022
  • 8 replies
  • 682 views

Hello and thanks for your time.

A file that is 2160x2700 and not many layers will not save. The saving process stops at 0%. I canceled the process. I have also created a new empty file, dragged all layers over and now want to save it under a new name. Now I am shown that there are 2 files in the queue ... just the one from before and the new one.

Even if I close the first file completely and want to save the new one, the old file reappears in the queue and blocks the saving of the new file as well. Any chance to empty the queue somehow that the old and already closed file does not come up again and blocking the saving process for the new file?
Thanks again.

This topic has been closed for replies.
Correct answer ingol55091394

Hello Cory.
Thanks for your messages. After updateing to the newest Mac OS and resetting the Preferences actualy the Problem does not appear so far. Save in background is active for the moment.

 

8 replies

I
ingol55091394AuthorCorrect answer
Inspiring
July 27, 2022

Hello Cory.
Thanks for your messages. After updateing to the newest Mac OS and resetting the Preferences actualy the Problem does not appear so far. Save in background is active for the moment.

 

G
Gtang2828
Participant
August 23, 2022

I got the same problem. please help.

CShubert
Community Manager
CShubertCommunity Manager
Community Manager
July 26, 2022

Hi @ingol55091394 sorry to hear this. As Derek pointed out, the first thing to try is resetting your preferences.

 

Curious if you tried the manual method?

 

Let's make sure we're in a default state and there are no stale settings somewhere: 

Restore your preferences using this manual method:  

https://helpx.adobe.com/photoshop/using/preferences.html#Manually  

Does it work correctly? 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back. 

 

 

It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

 

Thank you,

    I
    ingol55091394Author
    Inspiring
    July 22, 2022

    In addition since i resetted the preferences als warning messages/windows appear somewhere in the background and the only thing i can do is using the escape button and the message comes up for a blink. And ideas for that?
    Thanks

    I
    ingol55091394Author
    Inspiring
    July 22, 2022

    After a whole day of working without problems ... now it happened again.
    It want save the file stopping at 0%

     

    I
    ingol55091394Author
    Inspiring
    July 21, 2022

    I have resetted the preferences now. Let's see if this helps. Thanks

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    July 21, 2022

    Have you tried resetting the Photoshop preferences, which you can do under the General tab in preferences, then closing and reopening the application?

    I
    ingol55091394Author
    Inspiring
    July 21, 2022

    Hello Derek
    I am working on a Mac Studio with 128 GB Ram an a 2TB Hard Drive in 2 parts 1 TB each. One has 580 GB free and one 120 GB free space.

     

    Derek Cross
    Community Expert
    Derek CrossCommunity Expert
    Community Expert
    July 21, 2022

    How much RAM and spare hard disk capacity do you have on your system?

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